FedEx Office Print & Ship Center

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I don't often ship with fed Ex but when my 17 year old son sold his laptop, store #4038 was really convienient. Mac was very helpful and packaged the computer securely for us and it was on its way... until my son realized he had been scammed by the buyer. This scammer was about to get a laptop he had no intention of paying for, delivered right to his door, and I was going to pay to ship it there!

After a short phone call that evening, the shipment was stopped before it ever left the facility. The next morning, when they reopened, we picked the package back up. Not only did Mac and the team save my sons' laptop, but they also got us a full refund of our cost to box and ship, as the items never even left the facility.

The whole team at this store is fantastic. The customer service, pure professionalism, and the fact that they probably could have avoided giving us a full refund but weren't looking to further take advantage of our situation, impressed me greatly.

I will be shipping with fed ex from now on. This is how a business is supposed to treat their customers and my son and I both appreciate it greatly.