Super Splasher Acquatics

Write a Review540-630-1565

Very disappointed and would not recommend for the price we paid. We had wanted to get swimming classes for our 7 year old, 5 year old, and 4 year old boys. It was on the pricey side but we were told we going do a group discount if we did all three in the same class so we did that. Our 7 year old has been swimming for a couple of years but we wanted him to become a stronger swimmer, our 5 year old has been swimming for a year, and the 4 year old hadn't been swimming yet on his own. We wanted, and were told, that they would be pushed. Well, after a few classes the teach wouldn't let even our 7 year old swim by himself. The 7 year old and 5 year old were asking to be able to swim and dive for toys in the pool but the teach would not let them. Even after my wife told the teacher that they have been swimming and what we wanted she wouldn't listen. The level of swimming was appropriate for our 4 year old, not the other two.

This, unfortunately, was only the beginning of the issues. We went to the company complaining about this, especially considering how much we were paying for these classes. It was completely useless for our two older boys. First off it was hard to get a hold of the owner, get call backs, responses to emails, etc. She/they would respond sometimes but then if we didn't reach out we wouldn't get anything for awhile. It took us about 5 months to try to work this out and that didn't happen. They would say things like kids aren't going to learn as much in a group class. Well, if that was the case we should have been told that in the first place and we wouldn't have done a group class. But that was also blamed on us. Nothing really was done or said about the teacher ignoring our requests to let the older ones swim. They seemed intent on blaming us rather then actually fixing the issue. We would have been open to retaking the classes for the older two initially, but by the time we got to that point it was the end of summer and too late.

I have numerous examples of this in some of the email back and forth which I will try to refresh myself again and update this review with that information as well. In the end their solution was to refund us 29.50 of the 200 dollars saying that it was both their fault and our fault. I don't see in anyway how it was out fault, but that was consistent with the owner trying to blame us through most of the complaint process. I came across another review involving this owner on BBB that also mentions how they tried to blame the customer.

In summary, the class was fine for our 4 year old, but a complete waste of money and time for the older two. The customer service from the owner was non-existent since she was blaming us and the teacher ignoring our requests was very frustrating. We would have been much better off taking the kids to Frederick County pool and paying for their cheaper classes.