Atyer Service Appliance Repair

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I work at a local apartment complex, and we done a full remodel, including appliances. We had 3 Whirlpool refrigerators break down, and it still being under warranty, Whirlpool sent him out. We kept hearing "I need to order a part," and that is all we heard for 4 weeks!!!! We called Whirlpool daily, and so did our residents with non working units. Finally they sent out new refrigerators and said they would file a complaint with Atyer Service to be removed from their repair list. I hope they actually do! Our management company no longer wants to do business with Whirlpool because of it!

The experience I had with this appliance repair service was exceptional...The person I was put in contact with was Royce McCune...The response time for an appointment was only one day and he arrived at the expected time he had given me...He was able to repair my appliance in just a few minutes...Most of mine was covered under warranty and the rest was so small I had cash in my pocket for it...I have had no problems since with my washer and getting ready to call again about one of my refrigerators..Thank you so much for the pleasant experience and I would recommend this individual to anyone...

I had an unfortunate experience of working with this service company through Whirlpool since they were the only authorized technician in my area. The service technician came in and told me the part is not locally available and it would take 10-12 days for him to get it. Fine. I was willing to wait those days. I called him 10 days later, it goes to his voicemail. For the next 4 weeks, I left him several voicemails and emails. Finally I call Whirlpool and they open a complaint against him with the district manager and what do you know I get a call back next day itself. He tells me he left me a message on my phone two weeks back which is a complete lie. I would know if I had a message from a person I have been trying to reach for 4 weeks. During that 4 weeks I call other service technicians in my area and they told me the part has been available locally all along. Now I suspect he lied to me initially since I had a warranty and would not end up paying anything. I suspect he wanted to keep the part for some other paying customers. Such an unprofessional business.