Craig Conner

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Connor automotive was recommended from a friend after my transmission went out. I wanted to write to say how disappointed I am in the service I received. This was the only way I knew to reach out was through social media because when I talked to you on the phone to come pick up my car I didn't get a good response from you. I had the transmission rebuilt a year and half ago on my 2007 Explorer. In the year and half I was still having issues. Which I brought back to Connor while under warranty and you said you were unable to find anything. While I was out of warranty by 6K miles I feel that a rebuilt transmission, if done properly, should last a lot longer than 1.5 years or 24K miles. The transmission is slipping and to repair Craig stated it would be another $1500. He is giving me $500 off another rebuilt transmission but honestly why would I pay you another $1500 to rebuild when the first one was done terrible anyways. There isn't one person who has said that was not a very good mechanic or it would have lasted a lot longer. They came highly recommended from a friend and to say the least when I told them my transmission went out again they actually started using Midway automotive in Buford and had their transmission rebuilt there as well. Not only have you lost me as a customer you have lost others as well. I am very disappointed in the quality of service that was provided and the transmission person you used. Just to let you know I will continue to share my story with friends and family around this side of town.



Sincerely a very unhappy customer....



Jennifer Burleson