Tire Lube Express

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Bought tires for my Acura from Walmart and also Life Time balance and rotation. Every time I go for my balance and rotation, they just rotate and do not balance. I end up having to go back. My front end shook all the way to work from WS to Lexington. This is wear and tear on my car as well as a scary ride for me. Last set of Tires I buy from Walmart. They are nice about it...Give you store card and redo....But why does this keep happening?