Soto, Zatchel J, MD

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I got a pretty standard operation on the L5-S1 disc in my lumbar called a Laminectomy on 3/23/10. Since I paid cash in advance I was charged 1/2 price, $11,569.98 instead of the usual $23, 139.95. I then received a bill for $28,754.02, so I called Gina at the hospital's Financial Counseling Dept. to find out the reason. She checked with her supervisor, Kim, and said to ignore the bill for $28,754.02. This was on 4/16/10. I then waited for a "Paid In Full" letter, but instead got a bill for $28,754.02 from a debt collector called Firstsource Financial in Miami. I am currently trying to make contact with Kimberly Duncan, the Financial Counseling Supervisor, to resolve this "bill" from a debt collector. I'm wondering if this is a case of poor billing procedure or poor communication between staffers and/or departments at Winter Haven Hospital. It has put a lot of stress on me and I will definitely try to avoid this hospital in the future! Mike