Veterinary Healthcare Associates

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If I can rate this hospital five ZEROs, I would. I wouldn't recommend anyone to bring their pet here. I took my cat here on Nov. 21 of constipation for about 3 days. I thought this was a good place for my cat to be treated in because they are a 24-hour emergency hospital. When I initially brought my cat to their care, he was perfectly fine. He only had constipation, he was eating fine, he was sleeping well on his back with his feet up in the air, and he was walking and playing.

The doctor came in and stated that they needed to do x-ray and blood work. The doctor came back later and said his blood test results were perfect, but his xray showed that he had a problem of his bowel and they need to do enema. The total bill for the 1st visit was $716. We were sent home later that evening with meds. When I took him home, he was so drugged up and he has only been sleeping due to the meds given to him. We carefully followed the instructions we were told, but 3 days after the visit, my cat had the same problem. No changes to his bowel movement at all, he looked so sick and weak, and he wasn't eating. We called VHA again and they asked us to bring my cat again on Nov. 27, when we were charged with $340.24, with the thought that my cat would be healed. Another enema was administered to him that day. After 2 trips to this facility, my cat just became worse. We called them back again, and was asked to take him back in for another xray, ultrasound, and enema and these cost us another $304.77 on Dec. 5.

After 3 trips and treatments from this facility, my cat became much weaker, stopped walking and eating, and lost a lot of weight. 3 weeks after the initial visit due to constipation, my cat passed away for reasons we don't understand especially that we were told all the test results were good.

After the cat's passing, we called VHA to inform them of the death of our cat and spoke with the medical director, Dr. Perez, who didn't even show sympathy for our loss. Never did she say, "I'm sorry for your loss." If you truly want your pets to be better, this is NOT the right place to take them. They do NOT provide the right treatment and would let your pets die without remorse. I thought I spent so much money for my cat to live, yet it only led to his death.

The wonderful team at Veterinary Healthcare Associates saved our dogs life! Last Saturday night our little dog was attacked by another dog. We rushed into the emergency entrance at VHA, and the staff there worked true magic. Everyone was awesome to us (also helping to dress injuries we had received during the attack), they remained calm when we were completely freaking out, they were thorough and professional, yet friendly and soothing all at the same time. Dr. Waters and her team did an amazing job and because of their expertize our dog is on the road to recovery. I can never thank them enough - he is our whole world and they saved him! Thank you from D, AJ and most of all from Jakey

They are not any better nor any worse than any other vet. No wonder there are so many unwanted, sick pets out there. Winter Haven needs MORE free shot clinics and free spay and neuter clinics.

My mom took in a stray, but kept her separated from the other cats. I took this cat to the vet for discomfort and having trouble breathing. After spending thousands with not much being done, she was diagnosed with possible inflammation and infection, and given an antibiotic. They tested her for the typical FLV and Aids which were the only serious diseases I thought were spreadable through cats, but there was one they did not even bother testing for which was FIP. Since I thought she was fine, being cleared of disease and diagnosed with infection I let her around my other healthy cats after being given the antibiotic. Not only did they contribute to putting my other cats at risk they over charged me for nothing and didn't accomplish anything. Took her to my primary vet during regular business hours. He felt her belly, listened to me describe her symptoms, and looked at the bloodwork THIS vet had done, and without even running a test,, gave me a possibility of what it could be for a small fraction of the price. Do yourself a favor and if you can take your animal to another vet...my opinion would be, you should.

i cant make this up...i was getting a quote for surgery on my dog (back leg acL for a dog)..the surgeon came out with a fancy puzzle piece that described the procedure... after telling me it would be over $2700.00 i had tears in my eyes since i could not afford that...he then shoved the credit app in front of my face..... as my head was in my hands, with out hesitation he said to me " well sell one of your Ferrari's" i was confused until i realized i was wearing a golf shirt with a Ferrari logo.... . i told him I dont own a Ferrari but im on disability due to heart failure...after that he got up and left with in seconds... i went to another a got it done for 625.00..... THEY ARE ALL ABOUT THE MONEY!!!!

They are the best from the front office staff to the groomer in the back.. They show so much compassion towards our furbabies.. They have been taken care of our dogs since 2004...Would not go anywhere else!

I liked them very much. This was my back-up to begin with and when unsatisfied with the care my Boston received I went to them. They are the best in the area and have all the facilities for emergencies, wellness and boarding. If you value your pet you'll love them for their care and the animals love them too.

The best words to describe this place would be - "money grubbers". You better show up with high credit card limits or lots of cash because that's what motivates them - love of money and not your pet. My local vet charges $350 for a Chihuahua C section. These crooks wanted $2000. They are probably responsible for more pet deaths than ones they save, because people and pets in need never get past their cash deposit requirements. It would be a benefit to the community if they closed down.

This place went above and beyond in saving Hannah life and the life of her puppy! Her puppy could not pass thru birth canal and without the csection they both would of died.The doctors and nurses stayed all note making sure they both were doing okay after the surgery! Cannot say enough good things about this place! Your the best!

This place is a lifesaver on the weekends when your dog has emergency problems. They may charge more than your regular vet, but when your dog is sick bad or bleeding on a Sunday or Saturday, this is the best place in East Polk County.

Dr nations saved my pets life...i didnt have all of the money needed because it being a weekend...and he opperated anyway. The staff was great...i was worried and called in the middle of the night to check on her and they made me feel good about her being in the hospital away from home. God bless them all.

This place is all about the money! My vet called them and got a quote to treat my pet with equipment that my vet did not have. They did not honor the quote and when I went by to check on my pet, the Dr. did not do what he said he would do that was included in their quote. My pet suffered all night as they inhumanly watched. I will have my pet put down next time by my regular vet.

This place is a paradise for animals!! They take care of all our dogs and cats with love. The doctors and the site are top notch!!!