Winter Haven Hospital

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I had open heart surgery to replace a faulty aortic valve and have nothing but positive things to say about the facility and the staff. From the nurse who walked me through the pre-op tests and answered all my questions to the surgeon (Dr. Evans) and his OR team who had me in and out in under an hour and a half, to the CVICU staff and the nurses on the cardiac recovery floor. All were professional, personable and attentive. I can't speak for the ER but those are generally crowded with people who really don't need to be there and could wait to see their primary care doc so they clog up the system. The heart center crew is jam up.

Unreal Wait Times....This is the worst experience in a ER waiting room I've ever had. My husband was experiencing extreme fatigue and shortness of breath. We waited for 3 hours before we decided to leave. The same dozen ppl sat waiting with us! There seemed to be no movement, just the same ppl waiting. By reading the previous reviews, I can see this was to be expected. What is the deal there??

Winter Haven Hospital.............1 star????Not really, should be 0 stars.

This is the worst hospital (I'm not sure it should even be referred to as a HOSPITAL) .The staff in the Micu ward seem to be more interested in playing video games , and shopping on their personal phones and I pads than they do taking care of patients that they are being paid to take care of.

Everytime I asked a question the nurses became very defensive as if to say why do you need to know.

The staff was extremely rude.

If I pointed out an area of concern they just fluffed it off.

I asked 3 times for a glass of iced tea , before I received it 35 minutes later.



One sponge bath in 4 days



Blood pressure cuff disconnected for at least 3 hours, very alarming when considering I was admitted for a reading of 245 over 85.



Bloody pillow case for 2 days.



Sheets changed once in 4 days



IV line constantly leaking.



Wal-Martians would make better nurses!



Those people all should be in another field of work,hmmm,( I can't even think of what they might be good at), as I wouldn't consider any of them qualified to be called a NURSE.



While having a conversation with my brother I was telling him that the quality of care was sub standard, after getting off the phone my nurse came in the room and said that if keep complaining about the care that they would, 1st, take away my cell phone, and 2nd, would put me out of the hospital and that I would end up paying the entire cost of my stay, out of my pocket..................first of all why was she listening to my personal conversation , and not working, and secondly what an absolute awful and insensitive thing to say to someone in the ICU ward..........shame on her.



I am so glad to be out of the S--- hole.



You just can't make this stuff up!



UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Don't ever go to this hospital! It's filthy and understaffed. I went there in excrutiating pain and waited three hours before finding out there were ten people ahead of me. It was late at night and I truly believe there was no doctor there. The triage nurses were stalling by taking your vitals every hour. I paid a copay for nothing because I left.

If you'd like to die in an ER waiting room, this is the hospital for you! You will wait, until you're dead to see a doctor. Forget about empathy. The ER motto is "all the beds are full", served up with a plastic, don't really care smirk. Waited over 3 hours and finally gave up, went home, popped a handful of pain pills and hope my Primary Doctor will have better luck at getting me a cat scan in the morning. Preferably before my appendix, gallbladder or something else burst. This is the ER from Hell. Do take you money elsewhere!

COMPLETE LACK OF CARE FOR PATIENTS. I AM AN EMPLOYEE. NO STERILE PROCEDURES, NO UNIVERSAL CONTACT PROCEDURES, RESPIRATORY MANAGEMENT IS HORRID,INCOMPETENT, AND OBESE.

Went into Er with possible broken ribs..sat for there 2 hours..lady next to me (pregnant) has been waiting for 5 hours to be seen, and said others had been there longer..I was in so much pain I had to leave..could nor invsion another 4-6 hr wait..They need to add more beds, doctors, etc. Even dogs at vets don't wait that long..Inhumane and poor treatment of suffering human beings. Many nurses going to soda machine over and over and in groups chatting. Worst ER I have EVER seen, I went to Nursing school and I also have excellant insurance.Go to Lakeland..its worth the extra drive. Winter Haven Hospital is a JOKE. Stay away...

I got a pretty standard operation on the L5-S1 disc in my lumbar called a Laminectomy on 3/23/10. Since I paid cash in advance I was charged 1/2 price, $11,569.98 instead of the usual $23, 139.95. I then received a bill for $28,754.02, so I called Gina at the hospital's Financial Counseling Dept. to find out the reason. She checked with her supervisor, Kim, and said to ignore the bill for $28,754.02. This was on 4/16/10. I then waited for a "Paid In Full" letter, but instead got a bill for $28,754.02 from a debt collector called Firstsource Financial in Miami. I am currently trying to make contact with Kimberly Duncan, the Financial Counseling Supervisor, to resolve this "bill" from a debt collector. I'm wondering if this is a case of poor billing procedure or poor communication between staffers and/or departments at Winter Haven Hospital. It has put a lot of stress on me and I will definitely try to avoid this hospital in the future! Mike

My bad experience with Gessler Clinic came from Dr. Lipschitz's office. I had just moved to WH and didn't know anything about doctors is this area. I chose Dr. Lipschitz from my insurance directory. Everyone was pretty nice on my first visit, but he didn't spend very much time with me. I went there for a physical - he didn't do very much other than order blood work.



I went to do blood work a few weeks later and asked the girl that took my blood if a glucose test was ordered -since diabetes runs in my family. She said "no" but just call Dr. Lipschitz's office and have him to add that test. When I called his office, everyone was out to lunch. So I called back about 4pm and the person that answered the phone was extremely ruid. She asked why I waited until 4pm to call back. I told her I called earlier, but they were at lunch. She continued to be very rude and disrespectful. I haven't been back since.



When I went to Dr. Ratleff, she was wonderful - very patient and kind. Some of her staff wasn't too friendly though. I do know for a fact that the insurance companies limits a doctor's time with each patient to about 15-30 minutes. That's probably why she was in a rush.