Paul Gross Jewelers Inc

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There are a few areas of concern that I want to address about this business. First a little about me. I have been working in the jewelry business for over a decade and have made multiple trip abroad to gather gems and fine jewelry alike. I always try and work with local jewelers as they are often rooted in the community which gives support back to that community.



With that being said, the biggest concern that I would warn people in the Wisconsin Rapids area is that Paul Gross, in specific Robin, has a very entitled opinion and frankly can be very standoffish.



I brought a loose diamond in to have set - when asked if they could set this the first request was what type of setting do I want to have.... this is typical and expected. I chose a couple different settings and when I asked about price I was amazed at what I heard. Now, I know the lights have to get paid, but for a simple setting with less that 60 ct. pts, I would not expect platinum to come in at over 2800 USD. Taken back a bit, I explained I may use my own setting and have their gold smith set it for me.



Needless to say, I left the store with a very unsure answer and frankly I felt like as soon as I just asked for the stone to be set no one else in the store wanted toe help me. I know 200 USD isn't the typical 5k plus they want for sales, but remember this is a small community and a sale is a sale.



I called back about three days later and asked if they would be willing to set the stone. The owner gave me a blunt answer of "NO." I then asked where else in town I could get this set, after a lengthy explanation of why she didn't know I said thank you and good bye.



In short this business is garbage:

1. No customer support

2. Not willing to give you the time of day if you won't drop a serious dollar

3. Rude

5. Over bearing

6. Lies



I would never go to a jeweler I do not trust... and I DO NOT TRUST THESE FOLKS.