Gerrity Stone

Write a Review781-938-1820

They pay no attention to detail and just mass produce their projects. If you think the pictures below are acceptable, then go with them. But, if you agree with me, that seams and veins should line up - go somewhere elsewhere. In fact, when I questioned their work, they took no responsibility. Instead, they blamed me for not catching their mistakes in the first place and told me it was wall my fault because I had paid extra to see the plans ahead of time and so I had signed off on it. If you ask me, you can’t see anything from the image in terms of if the veins line up or not - I was told they did and so I trusted what they said. And, the seams from the backsplash and counters are shown lining up in the plans, but they are installed a few inches off. They had plenty of material to work with and so this should have never happened. As you can see, the plan you pay $150 for is horrible and not worth anything. Don’t do it because, again, they will then blame you for all their mistakes. And, they don’t just blame you, they yell at you - I can’t believe how they speak to their customers. I would never recommend this company and hope you stay far away from them.

Three months after we had 90 sq feet of granite installed in our kitchen, our kitchen sink fell through the counter top causing major water damage to my brand new kitchen! It was caused because Gerrity installed it with no support under the counter top. Rather than apologizing they blamed us for something we did wrong .They did send someone out to fix it but we had to wait a long time. The reinstall of the sink was done very messy and unprofessional we were left with no plumbing beacause the sink crushed the plumbing. When i called to ask about why they didn’t fix the plumbing too they told me it was my responsibility to get the plumbing fixed. I had to pay a plumber again to re install the plumbing .The manager at Gerrity was rude and condescending This was our second time using them, I expected more support especially after the amount of granite we bought there Was shocked and disappointed with this company’s customers service. I sent many customers there after my first install but never again!

Absolutely Horrible!!! We placed 2 orders. One for marble for our office and laundry room. And another large Deckton order for our kitchen. We ordered it through Home Depot. On the day of delivery, the marble was completely different from the sample we’ve seen at Home Depot. It’s the ugliest piece of stone I’ve ever seen. I wouldn’t be surprised they gave us a slab that no one wanted. When we called AMY (our rep) and asked to find out what the policy is if we weren’t happy with the stone. Not only was she not helpful, and offered NO options, she told us to suck it up, and she also blamed us for not seeing the stone. She NEVER gave us the option to see it!!!! We didn’t know we could see it because we ordered it through Home Depot. If we had the option, we would have dropped everything and taken a look. We spoke to Home Depot and Brian (asst mgr) told us that Gerrity/AMY was suppose to allow us to see the stone when it comes into their warehouse. It’s obvious AMY dropped the ball. We have another $6,000+ Deckton order for our kitchen and I am extremely concerned because your company is obviously irresponsible when issues comes up. This company blames customer and does absolutely NOTHING! I am so glad we didn’t start our outdoor kitchen project yet because that is another big order I am NOT willing to risk with Gerrity.

Personaly I have found Absolute Stone Designs INC in Ipswich, MA to be a better choice for stone products and there Quality of Craftsmanship to be Excellent!