Lowe's Home Improvement
13720 Smoketown Rd, Woodbridge, VA 22192
Reviews
12/29/2018
Provided by YP.comAVOID JULIE at all costs!
Hubby and I went July/21/2018 at 11am. It's taken me 6 MONTHS to calm down to leave a review w/o vulgarities!
We were looking for some items in Garden but couldn't find them. So we went in to look for help. On Aisle 23 Julie was on a phone call. We walked around a bit and came back after about 10 minutes. Julie was still on the call. I ask for help, she puts her hand up and starts talking about what they're going to have for dinner. I wait a bit more then interrupted her again to say we're customers and we're looking for several items.
She turns and says "can't you see I'm on the phone?" (Um, yes, but can't you see you're AT WORK). I replied, YES, but it's a personal call and we are customers trying to purchase items that pays your salary. She turned her back and went back to her phone. I started raising my voice asking for a manager NOW. I found a woman and started to tell her about our treatment when Julie walked up and started saying "OH WOW!" "Oh, wow" and the other woman started laughing!
I went to customer service VERY upset to demand to see a manager but only got a guy Evan (ext 4804). Now while I'm trying to explain the attitude and treatment we received from Julie, the WHOLE time she's followed us from Garden to "Customer Service" saying "oh, wow" "oh, wow" over and over and over.
Evan did nothing, the other gal that I went to first is STILL laughing and Evan gave me customer care's 800#. WOW! Now there's management for you!
I will never do business with a company that allows employees to FOLLOW and harass customers who are asking for HELP! At the American Legion, VFW and the 2 bars I work part time at I TELL EVERYONE never shop at Lowes in Woodbridge. Go to Home Depot they at least act like they're interested in your business!
06/05/2015
Provided by YP.comNice store, very organized. Customer service = 0
More Business Info
- Hours
- Regular Hours
Mon - Sat: Sun: - Extra Phones
Fax: 703-586-4001
- Brands
- 3M, Allen + Roth, American Standard, AquaSource, Armstrong, Blue Hawk, Bosch, Char-Broil, Dewalt, EverTrue, Frigidaire, GE, Garden Treasures, Gatehouse, Harbor Breeze, Hitachi, Holiday Living, Hunter, Husqvarna, Idylis, James Hardie, Jeld-Wen, Johns Manville, Kobalt, Kohler, LG, Master Forge, Maytag, Moen, Nest, Olympic, Owens Corning, Pella, Pergo, Portfolio, Project Source, Reliabilt, Samsung, Scotts, Sta-Green, Stainmaster, Style Selections, Sylvania, Task Force, Top Choice, Troy Bilt, Utilitech, Valspar, Weber Grills, Whirlpool
- Payment method
- amex, discover, master card, visa, check, cash, diners club
- Location
- Smoketown Plz
- Associations
- Boys & Girls Clubs of America,E2D,Eliminate the Digital Divide,Habitat for Humanity,Keep America Beautiful,Lowe's Heroes,Lowe's Toolbox for Education,Lowe’s Foundation,SkillsUSA
- Other Link
- Categories
- Home Centers, Building Materials, Garden Centers, Hardware Stores, Home Improvements, Major Appliances, Paint, Small Appliances, Tools
- Other Information
Specialties: free haul away, easy exchanges, easy returns, Lowe's gift cards, free delivery, free shipping