Woodbury Cleaners

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I took a family heirloom baptism dress here to be cleaned and pressed and when I got it back it had completely different buttons attached to it. No one from the business told me about the buttons or asked me if they could change the buttons. When I went in to ask what happened, the lady at the desk said she needed to contact her supervisor to see what was going on. The supervisor said they weren't sure if the dress even had buttons on when it came in....I showed them a picture clearly showing the original buttons. Nobody knew what happened to the buttons, where the buttons went, and why there were new buttons attached to my family heirloom!! Besides the different buttons, they were poorly sewn on and did not really match the garment. They also said they called me to ask about the buttons - I NEVER received any call from them at all and I showed them the call history on my phone. Needless to say I was livid, and they refused to reimburse me at all! They said I could go buy different buttons, bring them in, and they would sew them on for free! Really?! I'm pretty sure something happened to the original buttons and nobody wanted to confess to their screw-up!





Update: Since this mishap, the management at the cleaners has contacted me. She tried to rectify the situation by offering to reimburse for my troubles and the mistake made on their part. She was very apologetic and sincere about maintaining a satisfactory customer experience. I was given an explanation about what might have happened with my garment and understand that this thing does happen from time to time in dry cleaning. Although it took a little while and an online review to get some answers, they did rectify the situation and work to maintain their high level of customer satisfaction.