Club Barks

Write a Review973-812-2757

OPEN NOW - Closes at 7:00pm

I bought a Living Social Coupon for this establishment, and am so sorry I did.



Their add states that their facility speaks for itself, and I have to agree. It's terrible. Dirty, unkempt, stark, and not welcoming. Normally, when you sponsor a Groupon, or Living Social offer, it is to encourage clients, and promote your facility. I realize they do not make a profit on these offers, but would hope that they would put their best foot forward, and encourage return visits. We will not be returning.



My initial impression was not good, due to the environment, but decided to overlook that, and go with their services, as appearances are not always indicative of quality of service. When the girl came to get my pet, she didn't acknowledge her, and when she balked, she proceeded to drag her.



What bothered me the most, was being told that she was screaming - very loud. That they've never heard such screaming from a little dog. She has never done this before. She is fearful, but always quiet. I can't think why this would have happened, and what she was exposed to. Their attitude was very cavalier, didn't show any concern or compassion.



The grooming was terrible. One ear is at least 1" shorter than the other, she was shaved unevenly, and didn't look clean. It is the worse grooming, she has ever had.



She has been shaking, and not herself since the visit, and I'm very concerned. Either she was traumatized, or has picked up some type of virus from the facility.



I basically sent this message to them via e-mail, and they did not have the courtesy to reply. I've waited 4 days to hear from them, but nothing.



Don't use this establishment, I should have gone with my first impression and turned right around and left.