Orbus Exhibit & Display Group

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CLOSED NOW - Opens at 9:00am

This is an unprofessional company that takes no pride in their work and does not care about their clients. . . . or mine. Stay away.



I placed an order. I loaded the only template available which was for a one sided flag but noted that they should be 2 sided. I loaded this to their website as they request and provided the name of the file. I was told I would have a proof within 24 hours. The art department pulled the wrong file. They sent me an email stating that I had not loaded the correct file. I responded to both the art department and sales via email and provided the correct file name again so it could be located on their website as well as the file (again) via email. I did not receive a proof within 24 hours. When I received a proof the side of the flag that I submitted on the template was correct but the art department put grommets through the logo on the second side of the flag. I requested a template, again, and was told that there was not one available so I laid out the .jpeg proof that they sent over correctly and sent it back along with a written explanation of the ad standards. They asked if we could go over it on the phone so I spent an additional 20 min explaining the ad standards via phone. When I received the second proof the side of the flag that I submitted was still correct but this time they had cut the top of the logo off completely. I explained the ad standards again, referred them to the corrected image that I sent over and offered again to lay out the second side of the flag myself if they would provide a template. This time they provided a template and informed me that there would be and additional charge for submitting new artwork and they may have to push the ship date back. I again pointed out that I had submitted the only template available and was withdrawing my offer to redo the artwork a third time. I again instructed the art department to refer to the correct image that had already been submitted and logo standards. I again offered to go over the logo standards if they were not clear. Sales was copied on all of these emails. I think the sales department got involved at this point, the third proof was correct but the art department blamed the issues on me for not submitting both sides of the flag & copied sales on this message. I again replied to both sales and the art department and pointed out that I loaded the only available template and I did provide a correct image of both sides of the flag for THIS order. As a side note I am also a graphics professional, this is just an item that we do not make in house right now so I was purchasing it to resale. NO ONE in this industry should have been satisfied with the sloppy work sent to me by the art department at Orbus. It added insult to injury that they did so not just once but twice and after they had delayed the project a day by pulling the wrong file. NO ONE that is QUALIFIED to work in an art department would have put grommets through a logo or cut the top of it off even if the logo standards had not been explained. When I received the shipping notice they had shipped it to me when it was supposed to ship to my client. More phone calls and this was fixed, of course there was no apology.

I did make the head of the sales department and the head of the art department aware of the problems. Neither replied and my card was charged which indicates to me that this is just the way they do business. I strongly encourage you to stay away from this company. They are highly unprofessional and do not care. There are several other companies that offer the same products for resale, but if it came down to not making a sale or working with Orbus again I would have to tell my client I could not help them. I would rather loose one sale than ruin my reputation by depending on this unprofessional company that does not take pride in their work or care about their clients.