Coast Dental - Town Lake

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I had actually been very impressed with them my 1st 2 visits. However on my 3rd visit the hygenist broke my permanent retainer. Up to this point in the visit she had been saying everything was fine in my mouth. As soon as she broke it she suddenly claimed that it was already coming off (she had never said anything about it in any other visit up or during this one until she broke it). Her first words were to ask how old the device was. The thing is that she improperly flossed it by trying to pull the floss all the way through. She and the dentist went into this long thing about how they have NEVER seen a retainer put in that way and that it shouldn't have been sealed onto each tooth. The next day when I went to the orthodontist to have it replaced he was amazed that they would claim such a thing. He said that they never should have flossed it the way she did and that my retainer was put on exactly the way that they always are. If it was cemented to each tooth then the teeth will move. When I called The dentist wouldn't even get on the phone and sent the hygenist to answer my call. She told me that basically it would have eventually broken anyway so they refused to take any responsibilty.