Monro Muffler Brake & Service

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Ordered some tires online and had them shipped to this location to be installed. Showed up at the scheduled time to be informed that they were not going to do the install, because there was only one person there. When I asked why he didn't call me to let me know he said, "it's our policy to let people come in and tell them in person". That's pretty ridiculous. I asked if another of the locations could do them and he basically shrugged. I told him to get on the phone and call them to see. The other location said they could. So I packed the tires in my car and I went over there. Tires were installed after a few hours of waiting(no fault of the location on Park). Then around 5pm I get a phone call from....the first incompetent worker(Danny I think). He asks me what my full name is. I gave it to him and he proceeds to tell me he installed another Brian's tires on my car. LOL. I swear you can't make up this kind of incompetence. So I then had to waste more time to go back and get these tires removed and mine put on. The manager at the Park location was great. He's drowning in a sea of incompetence in my opinion. It's service like this that makes me want to see Amazon get into the auto service business and put them all out of business.

****Update - (Day 4 at Monro)When swapping my tires out the same employee stripped one of the studs that holds the tire in place. He did not repair it that day and I've now returned for a fourth day. They did not have the stud ready and I'm now waiting for him to go pick it up. I was also informed by one of the other employees that I was partially to blame for not checking the name on the tires when they first gave them to me. How is that my job? He also didn't like my attitude and that I cursed when speaking. This place is the worst. I would never come back and hope to never see them again. I will be calling corporate on Monday to file a complaint. Although I doubt they'll care.

FROM THE MOMENT I CALLED TO ASK A QUESTION AND QUOTE, DEAN AND JAY WERE VERY NICE AND PATIENCE TO ANSWER ALLLL MY QUESTIONS. IM VERY PICKY AND JUST DONT COMPLIMENT ANYONE UNLESS THEY DID A JOB WELL DONE!!! I RECOMMEND IT +++