Cleaning Spot Car Wash

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My card was charged 11.00 for a 2 min wash! What is going in here ?! Trying to call management and phone rings once and hangs up immediately. I need answers. I can't imagine how many people are experiencing the same thing and not even checking their charges. Something up

My credit card was charged 11.00 for a 3 minute wash which I thought was to be 2.50. No receipt I found out by banking online.