Golden Touch Cleaners

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OPEN NOW - Closes at 6:30pm

I was a 20+ year customer until today. A few weeks back when I was picking up some shirts that were pressed, the woman who works the front (who I have always assumed to be the owner) told me that one of my shirts was damaged. She showed it to me and said it must have had something spilled on it and when it was being pressed, the shirt tore. Knowing that the shirt was in perfect condition when I dropped it off, I protested that something happened while it was under their control and that they needed to replace the shirt. She said she would consult with the company (who I assumed to be the outsourced cleaner as they do not typically do shirts onsite).

Today I came in with the new shirt which was as close to the original as possible. I searched the internet and found the shirt to generally be $80-$90 but was able to find it at the Polo Outlets and with several discounts, the final price was $47 and change. When I presented the new shirt and the receipt, the front desk woman said she was not reimbursing for the shirt. It was damaged and it was not her fault nor responsibility. She pointed to the liability clause on the ticket stating she is not responsible for delicate fabric. This is a cotton Polo Ralph Lauren dress shirt. The only area that shows any sign of wear is the area by the upper left front where it is torn. She continued to deny any responsibility and refusal to compromise in any way? I reiterated that I have been a 20+ year customer who has never complained in any way about their services over the years. Her point was that they do thousands of shirts every week and that this never happens. Ok, so what if there was a mistake and it happened this time? Is it worth it to piss off a long time customer over $47? I took my damaged shirt along with the very large order I was about to drop off to be cleaned and told them I would never be back.

I could be writing a 5 start review right now and praising them for how they handled this situation. Is that $47 worth the bad press that I will be sharing on every social media site?