Grove Dental Group

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Last year, I went into the Grove Dental Group office for a cleaning. I was given a list of procedures that was not covered by the insurance (from a treatment plan , more like a scare tactic)). The amount was $682.63, I reluctantly agreed to and paid the amount (remember I was just going in for a cleaning). Then a month later I was sent an additional bill for $582.87. I called the office and ask to speak to the billing clerk, the clerk said that wasn't covered by insurance, the clerk told me "read the fine print". Fine print says your responsible for what not covered, I stated I was told it was covered. She re-stated read fine print (even if your mislead by the office), basically "BUYER BEWARE". I went in for a cleaning and came out owing $1265.50 and they didn't even perform the cleaning (the reason I went in for). They performed a procedure similar to cleaning (scaling and root planning, not to mention other procedures performed , that aren't really needed). Which I thought was the cleaning, after they completed, they told me I had to come back in for the cleaning (I went to another dentist, which said the scaling and root planning is considered a cleaning). Then a month later they send me an additional bill for $582.87. This organization practices deceptive business procedures prying on senior citizens that are on a fixed income with no concern for the hardships their deceptive procedures put on customers by their "business case" for creating more revenue for the business.

As I stated above, I contacted the office and got the above response. I even stated I was going to contact the Better Business Bureau and she didn't even care. I did contact the Better Business Bureau and they wouldn't even give the Better Business Bureau the time of day (wouldn't respond to their request).