PetSmart

Write a Review914-771-5756

OPEN NOW - Closes at 9:00pm

Overall, we are pleased with Petsmart as we visit this store weekly now that we have a three-month old boxer.

We brought out puppy to the groomer at Petsmart for a haircut and ended up with a half-shaven dog with a bloody gash on his leg. Apparently their staff is not properly trained to deal with animals that actually move during a haircut because they claimed that the puppy's movement is what caused the groomer to accidentally cut a long gash in his leg.



They brought him into their on-site veterinarian to patch up the gash with surgical glue and gave us antibiotics. The made it a point to say that we will not have to pay for these services. Are they kidding?!? I thought this was obvious and it did not need to be said. Of course we are not going to pay for their neglience. When we asked about finishing the grooming next time, they said we will have to pay the full price to finish the job. When we said this was absurd, they continued to blame the puppy for moving and said they had to mildly sedate him when they were patching him up because he was jumpy. Ahhh...do you think it had anything to do with the fact that you cut open his leg? I will never go back to these butchers!

The store itself is very clean and well organized. However, the grooming department needs a course on good customer service. On hold for over 10 minutes waiting for someone to tell me if they received a fax is unacceptable!