Schaefer Dental, PC
2159 White St Ste 16, York, PA 17404
Reviews
04/22/2013
Provided by YPmobileMy visit went well. Had 2 fillings. Hardly felt the numbing shot in my gum. He is not a full service dentist. No extractions, or root canals. Thats the only problem with him. The one girl answers the phone can be quite grumpy. She was to call when she knew what i'd have to pay and i had to call 3 days later. He's a nice dentist and gentle as a dentist can be.
03/12/2012
Provided by YP.comI am an elderly woman and have lots of trouble getting around. Dr. Schaefer and his hygienist, Abby
were wondedrful, helpfull and kind. I will continue to go there. Helen
01/25/2012
Provided by YP.comThe only reason this business even received one star is because I was forced to choose a rating. If it were up to me, I would choose a -* or two.
The reason for this decision was for several reasons. One, when I discovered that the company incorrectly told me that my insurance was accepted, they refused to take responsibility. Instead of performing some level of good customer care, they decided to hang up on me on the phone because I had several questions regarding this and they were ready to go home for night! The receptionist said, "We are closing and can't deal with this right now."
I discovered again that they had not confirmed my insurance card whatsoever until I brought it to their attention. The insurance representative sent me a copy of the information showing that they had never verified my insurance even though they told me that they had!
After not allowing me to come in to sit down with their financial department to work something out or bring this to the attention of Dr. Schaefer because his staff members were treating me so poorly at this point, I finally told the person that the least I could do at this point was give them a bad review.
As soon as I said this to the woman on the phone, (I have all names written down by the way), she said to me, "You can go ahead and do that, and we will let all of our partners that we d business with know who you are." If you are at all familiar with HIPPA laws, this is completely illegal. I told her so and ended the discussion.
Needless to say, they were reported to BBB and the local HIPPA agency for their discretions.
When a patient calls for an appointment we contact their insurance company to be sure that they are elligible for benefits. We also call the insurance company and get a estimation of their co-payment. We do this with every patient that we schedule. We qoute them their estimated co-payments before they leave this office. I must stress the word 'estimated' because insurance companies never guarantee payment. All patients sign a financial responsibility agreement stating that they are responsible for payment not made by their insurance.We follow all HIPPA guidelines. We do not have any partners to report a patient to, as stated in your review. We have been in business since 1982 and have never had a problem of this type until now. If you would like to contact me I will be available to discuss your disatisfation with our office.
11/11/2009
Provided by YP.comDr. Schaefer and his staff are awesome. He is very gentle and devotes his full attention to his patients.
More Business Info
GENTLE FAMILY DENTISTRY
- BBB Rating
- Hours
- Regular Hours
Mon: Tue: Wed - Fri: Sat - Sun Closed - Services/Products
- Exams and cleanings, fillings, dentures, crown and bridge, professional whitening, periodontal treatment, simple extractions, implants, cosmetic, endodontics
- Brands
- DAYWHITE CUSTOM WHITENING, Sonicfill posterier composite
- Payment method
- amex, discover, visa, financing available, insurance, check, master card
- Location
- Convenient location on White Street in the same shopping center as Isaacs and Sherwin Williams.
- Amenities
- PARTICIPATING WITH MOST DENTAL PLANS! PERSONALIZED TREATMENT PLAN TO MAXIMIZE YOUR COMPREHENSIVE DENTAL CARE.
- Accreditation
American Dental Association
PA Dental Association
- Associations
- PDA, ADA
- Categories
- Implant Dentistry, Cosmetic Dentistry, Dentists, Prosthodontists & Denture Centers, Teeth Whitening Products & Services
- Other Information
Insurance: Delta Dental Premier, Delta Dental PPO
Services: <p>Exams and cleanings, fillings, dentures, crown and bridge, professional whitening, periodontal treatment, simple extractions, implants, cosmetic, endodontics</p>