Cindy Hoffman MD

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My 14 year old daughter was seeing Dr Hoffman for acne on her face and during the course of treatment, she started getting a rash on her neck. We went back to see Dr Hoffman for this rash exactly 13 days ago and she was prescribed another medicine to treat the rash. We were charged for a standard visit and we paid our copay at this time. After 12 days using the rash medicine she proscribed, the rash on my daughters neck was getting worse and was itching a lot, so called the office and they were kind enough to get her in the same day. The office proceeded to try and charge us again for the visit and when i questioned the fee and asked to speak to Dr Hoffman about this, i was told that she wasn't in and we were seeing her Physicians assistant. I asked the receptions to please call Dr Hoffman and allow me to speak to her, to which the receptionist disappeared for 5 minutes returning with the message that Dr Hoffman said everyone pays, every time, no matter what the circumstances are. Like any hard working person who feels wrongly charged, I questioned this with dislike and asked if i could be billed as i didn't bring any money with me expecting a comp visit because we returned for the same issue that had not been resolved with her previous diagnosis. At this point I was told that my 14 year old child would not be seen today without the copay of $30. I feel its truly shameful how this Dr Cindy Hoffman took this stance for a $30 copay. Besides the fact that the visit should have been no charge due to the visit being for the same issue from 12 days prior. Additionally, we had another occurrence with this office where we called multiple times to inquire about sending a prescription to a different pharmacy and the office did not return calls after i left multiple messages at the office. Then when i finally spoke to the office manager, she tells me there were no notes in the file from the visit in question and she didn't know what the prescription was for.