AutoZone Auto Parts

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I am still in shock!
A couple weeks ago I purchased about $350 in parts from our local Boardman Ohio AUTO ZONE store when our ’07 Ford Edge had an engine error code that indicated that the #1 cylinders ignition coil has failed.
I purchased all 6 new coils and plugs, as recommended by the sales rep, but once installed I noticed the car was still having the same issue as before.
After some research on the internet, I found that our year Ford Edge is notorious for having the coils failing which in turn, also, fry’s the PCM. I went back to Auto Zone for a re-built PCM at that point, but they were unable to contact their vendor that re-builds the Ford brain’s, and had to steer me elsewhere.
Here is where the problem comes in, the companies that do re-build PCM’s on our year Ford, will only give a warranty on them if you purchase the coils and plugs from them as well. This left me with the $350 in “Electronic” parts that I could not use. I told my wife, we can try to return them, but usually part store will not refund money on electrical part.
Now, here is why I am still in SHOCK…
When I went in to Auto Zone and explained the situation to the sales clerk and then asked if I could return the coils and plugs…he did! …he refunded my credit card with no questions asked.
That was AWESOME customer service! I was fully expecting to have to eat the $350, and vowel to never shop there again, but because they were so understanding and helpful, I actually found a new lifetime parts supplier! All 3 of our vehicles have over 100k miles, so even though this transaction may not be ideal for them today….I’ll be back for sure!
My thanks go to Auto Zone for doing the right thing in this situation.
During the course of this not-so-pleasant Ford adventure, I dealt with 5 different Auto Zone sales guys including a manager. Each was very knowledgeable and very helpful. They have a great group of guy’s there at your Boardman Ohio store.