Eye Care Associates

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CLOSED NOW - Opens atTomorrow 8:00am

I have been going to Eye Care Associates for a very long time, and I have never had a problem with my care. They are treating my glaucoma. And I get my diabetic eye exams and vision exams, regularly Thanks to Eye care Associates

I did not give this company one star because after what I have been going through they do not deserve one star.
I have been going to Eye Care since I was a very young child, so as an adult I still felt a loyalty to the company. This is my mistake. I went to them for two reasons. First I had a scratch on my eye from my young child and need help, which they did. After I thought that was healed I developed an infection in my eye. I went back to Eye Care saw one of their doctors who prescribed eye drops and told me to come back tomorrow just to make sure that the medicine was working. And that is how he said it to me. When I went to the office the next day they sped through the process, not like a normal office visit. They didn’t even ask me for my copay.
Fast forward after the fact the company sent me a bill for my copay in which I called and contested from moment one, with no response from the company or the doctor. My last visit to the office I had another bad experience. I even had the invoice in my pocket but never saw the doctor. There was an emergency with another patient and instead of tell me what was going on they let me sit in the chair for over an hour. I then left the office upset about the situation leaving the invoice with the front desk telling them that I needed a call from the doctor to explain the charge. The doctor NEVER CALLED he decided to send me a letter apologizing for the experience but again avoiding the invoice.
Later I got a notice from a collection agency for this $30.00 copay. I immediately called faxed all the info to them and again no response from Eye Care Associates.
Needless to say they are still coming after me for my Copay ($30.00)

Was looking online for an eye provider for my son for his first visit ever to an eye care professional GLAD I READ REVIEWS, WON'T BE TAKING MY SON HERE!!!

@dance reviewer you said you were seen but they didn't ask for your copay. Repeat you WERE SEEN shut up and pay your bill, $30 SERIOUSLY THAT'S NOTHING!!!

@other reviewer that wait time was ridiculous, I would have walked out too. I have adhd and would have freaked. Thanks for your review. Hopefully you found a better provider. There's a HUGE difference in being thorough and just taking advantage of people! Smh

I wish I had read reviews before I wasted my time here. First of all the place is dirty. I questioned the tech who was cleaning off "the eye spoon" and other devices used for exams. She felt she cleaned things good enough, it wasnt , the surfaces were barely touched. BUT what had me walking out was the over 1 1/2 hr wait to see Dr Smith!! This is inexcusable. A person in pain should not be left to sit along while everyone goes to lunch. I was told to take out my contacts but was NEVER offered solution or a container... Whats with that? Dr Smith can call me to explain why it is OK for a patient to wait for over an 1 1/2 hrs which BTW the office NEVER called me to ask why I left. I will never go back!