G W Kent Inc

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Do not do business with GW Kent if at all possible! After a very bad experience 10+ years ago with them, I decided to give them a try on an item (pall supracdisc II module) that Scott Labs was out of. The supradisc comes in twist lock and flat gasket types. Kent only stocks flat gasket, but has the twist lock pictured on their website. I called in my order to be sure I was getting the right item (twist lock). Of course I get the wrong item after doing more than my share of due diligence. With the screw up being totally on their part, Kent still wont make it right and charges me the shipping on top of it all! We all make mistakes, but reputable people make it right. Amazed they're still in business. All the new craft brewers who have yet to learn who's who must be keeping them in business. Lesson learned: Just like a nasty breakup in a personal relationship and you go back to them after time has passed and think things will be different, and they aren't, business relationships are just the same.

Absolutely awful customer service.