Lowe's Home Improvement

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CLOSED NOW - Opens at 6:00am

I bought a dryer and they were supposed to let me know the day before when it would be delivered and I had requested morning because of my work schedule. I didn’t hear anything from them and called the day of the delivery and it was out for delivery for evening. I told them that i wouldn’t be there at that time so I rescheduled for a different day and emphasized morning delivery. They said it wouldn’t be a problem. Never received a notification the day before to let me know when they were coming again. Called the store and they said it was out for delivery between 5:30-7:30pm. Again, I said that I wouldn’t be home and at that time I ended up going in to the store and said I wanted to talk to a manager. Talked to Nick who said that I have to give him time and that he couldn’t just snap his fingers! At that time I was really irritated at that totally inappropriate comment. Ended up having to take a day off work to be available for their delivery! Since when does a customer have to accommodate a store!! Horrible service all the way around and poor manager customer service!! They just made things worse!

Excellent customer service, the manager of the store is very friendly and if you have any problems with the products, he is very fair. I love doing business at this store!

I wished I read some of these reviews first! I ordered my flooring nearly 8 weeks ago, and I still do not have a floor. The first batch flooring was defective, a week later a claims adjuster confirmed it was defective. Lowes then delivered the bad news that no flooring could be found and the ETA was unknown. Not the kind of resolve I was looking for, when my floor is stripped down to the ply wood. I then made a visit and was told the employee I had been working with on this issue, wouldn't come out of the installations back room. Shocked! A manager then came out, found flooring across the state, and got it to my house. Second batch same as the first...defective. The only other remotely similar flooring was an uglier down grade, so we chose a nicer wood ($1,300) more in labor and materials. After the worst purchasing experience of my life, I was told that after 8 weeks of having to manage problems, phone calls, and daily annoyance, I needed to split the difference. No Thanks.

Great selection of power tools! I was looking for a wood saw and was able to purchase a cheap but reliable one in this place. This place is convenient as well.