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P
pearlady

12/03/2011

Provided by YP.com
WORST!!!! Cleaner business in ...

WORST!!!! Cleaner business in Yuba City. I took in two expensive bed pillows in to be dry cleaned. I got them back almost 4 weeks later with large black grease stains on them. I was upset, and asked that they fix it. They blamed it on the company that does the cleaning for them and noticed they were stained. They entered a "re-do" in their system for the pillows. I got them back 3 weeks later with the SAME stains on them, plus they were WET! I even had the employee feel the pillows and she remarked they were wet and still stained and asked if I wanted another re-do. She said the manager won't let her do re-dos, but she would do one anyway. I said, no, I have company coming, and these pillows are ruined. I want my money back for the pillows now. She would not give me my money back, and yelled at me stating she absolutely cannot give me my money back because the manager won't let her, and I'd have to call her Monday. Apparently she could do a 3rd re-do without the manager's permission, but couldn't refund me the $20 for my pillows? I will NOT be going back here again. They are the cheapest in town, but they RUIN your items! It is not worth it if you have to replace your items because they can't take responsibility for ruining their items. They blame it on the company in Auburn where they send their items.

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Category
Dry Cleaners & Laundries
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