Enterprise Rent-A-Car

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The people that work at the Yucca Valley office are the worst people as far as customer service that I have ever talked to. They said that no cars are available after placing a reservation and confirmed it through the 800 number; and there was at least 15 cars on their lot. Hours later I called back (as advised) they put me on hold (over 12 min) obviously forgotten.. Then they quoted me $94 higher than the original reservation. They made an already bad situation even worse for us!!!!!!!!!! This office is in desperate need of customer service and communication training.

Employees were very helpful. We switched cars a few times and they were very understanding. I will definitely be using them again

THIS PLACE IS AWFUL I MADE RESERVATIONS FOR CAR WHEN I CAME IN THEY HAD NO CARS AVAILABLE SO I CAME BACK BY TAXI AND THEY HAD CARS BUT WANTED TO UP THE PRICE AN EXTRA $20 MORE THAN WHAT MY RESERVATIONS WAS FOR. THEN THEY WOULDN'T GIVE A RIDE HOME...I WILL NEVER GO THERE AGAIN I HAVE NEVER HAD SUCH HORRIBLE CUSTOMER SERVICE IN MY LIFE AND YES THIS WAS ENTERPRISE IN YUCCA VALLEY. THANKS FOR NOTHING HAROUT " HARRY" MAZMANIAN...

Excellent service every time I rent here. Cars are clean and employees are knowledgeable. Service is quick, whether picking up or returning. I've been renting here for quite some time and wouldn't go anywhere else. Love, love, love Enterprise. Keep up the awesome work!!!