Grubbs Nissan
Write a Review 817-268-1000
OPEN NOW - Closes at 9:00pm

310 Airport Fwy, Bedford, TX 76022

Grubbs Nissan works hard to provide Metroplex drivers with outstanding Nissan sales, service and financing. As a dealership that's served Dallas, Fort Worth, Arlington and beyond for more than 60 years, Grubbs Nissan knows a thing or two about earning repeat business and taking care of our community. If you want a dealership that will treat you like family and has the inventory, knowledge and know-how to get you exactly what you need, Grubbs Nissan is for you. Our Nissan dealership near Dallas, TX, sells Nissan models for every driver. Start looking forward to your daily commutes when you get behind the wheel of a Nissan Sentra sedan or Rogue SUV, or live in the lap of luxury in a new Nissan Maxima or Altima sedan. Get the space you need for all your family, friends and gear in a new Nissan Pathfinder or Armada, or opt for a powerful companion like the new Nissan Titan. Shopping on a budget? Our inventory of used and Certified Pre-Owned Nissan models could be for you. We also sell used cars from other top makes, including an inventory of vehicles under $14,999. Check out our Nissan specials, then work with our Nissan finance team to find a plan that works for you. You can also come to our Bedford, TX, Nissan dealership with all of your Nissan service and repair needs. Order OEM Nissan parts and accessories from us, or schedule Nissan service the next time you need a tire rotation, engine check or wheel alignment. You can use our body shop for more intricate repairs, and explore auto repair financing if you need help paying for your car. Grubbs Nissan is committed to the community, and we're proud of the reviews we've received. Thanks to our location at 310 Airport Freeway in Bedford, TX, it's easy to get to us from Heart, Irving and anywhere in the Metroplex. Visit us today!

Reviews

txsoldierboy1

07/13/2010

Provided by YP.com

My review is for the Pre-owned Service Repair Department.

I know they do customizing on Jeeps, so I took my Jeep to then since mine keeps overheating. I spoke with a Asst. Manager Sean Savage and he told me they would completely look and see what problem is for $100 fee. Sean contacted me saying the radiator needed replacing, unfortunately do to being in military I didn't have the funds to pay $520 to have then fix it. I paid the $100, and took my Jeep home, I then went to Pepboys and purchased radiator for $156. I installed it myself and it was very easy/quick to do so. I did everything supposed to when installing and using new radiator. Next day it overheated, I called Sean asked if he checked some other specific parts and he said no. This made me very upset since I paid $100 for them to actually look at the Jeep and give me a sure answer on what needs to be fixed. Sean said he would call me back after talking to his tech. Two days went by no returned call. I called him back and he told me he would follow up with me. I have left 3 voicemails since then, very upset and feeling like I didn't matter. Have not heard from them since. I was going to take it back to them but since they do not seem interested in correcting problem or helping me out I will go somewhere else. I wasn't asking for anything free just that I actually get my $100 inspection of vehicle to see exactly what problem is. Sean's customer service is fake and by him representing Grubb's Nissan service department I feel they too are the same. I am extremely upset and will ensure everyone I know and every website I come across will know about my experience.

I've worked in cutsomer service most of my life and this would not be the image I would want to project to my clients of myself or the company I represent.

claimed iconBusiness Response07/22/2010

Thank you for your review regarding your dissatisfaction with the service at Grubbs NAPA . We understand your perception for request for call back was not satisfactory after Grubbs NAPA worked on your vehicle. Upon notification of an issue Keith Wilde, Social Media Director, and Sean Savage, Service Manager, repeatedly attempted contact with you to no avail. Upon investigation with Mr. Ferguson’s service advisor, Sean Tierney, and technician, Zikri Tahir, ASE Certified Technician with over 11 years experience at Grubbs Automotive Group, the diagnosis was appropriate for the problem. Prior to arrival, Mr. Fergason was instructed over the phone the diagnostic fee would be charged and he had the option to have us do recommended repairs. Upon arrival of the 1997 Jeep Wrangler, which according to Mr. Fergason, had recently been serviced at two other repair facilities (replaced water pump, timing belt, and thermostat); his vehicle was leaking fluids and overheating. Mr. Tahir pressure tested the cooling system and determined that the radiator needed to be replaced. A leaking radiator can cause the engine to overheat. Without proper pressure for the radiator additional diagnostics cannot be done. Additionally, driving the vehicle after it has overheated can cause additional issues to the vehicle. Mr. Fergason declined to have Grubbs NAPA install the radiator. Grubbs NAPA cannot guarantee that Mr. Fergason installed the radiator correctly or that additional damage to the vehicle accrued after the vehicle has left our property. As a show of goodwill Grubbs NAPA would like to extend a free diagnostic of his vehicle at no charge to Mr. Fergason. We look forward to assisting Mr. Fergason in the future. Sincerely, Keith Wilde Social Media Director

daltex5

12/29/2009

Provided by YP.com

Avoid Grubbs Nissan

I got a much better deal at a competitor. The deal they offered on a new car wasn't too bad, but they really tried to stick it to me on my trade-in. I got $3000 more for my trade-in at at a competitor and only paid $500 over dealer invoice on a new car. Grubbs also likes to load up cars with dealer added options which are extremely overpriced. Who would pay $100 for a set of McGuard wheel locks when you can go to Auto Zone and get them for $25? They also charge $500 or more for a window tint job. The list goes on an on. Do not pay for these ridiculously overpriced options.

osuphoto

11/28/2009

Provided by YP.com

bought 2 cars from them

they are okay but miss on the little things. After purchasing my car i immediately had to stop at a gas station as the failed to fill the car up. not a lot of attention to detail.