Low's Bridal Shop

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I was very disappointed with my dress shopping experience, customer service was a D- at best, I was expecting to feel like a Bride but instead I felt like I was a hindrance to my Consultant Kim P, she did not even want to help me get dressed and I did not feel special at all, A dress appt. is so much more than just a dress appt to a woman its a big deal it really made the difference in where I purchased my dress, David's treated me a million times better and was much more helpful and just awesome, I would not suggest this establishment and popularity is just not enough of a reason to give someone your business, I hope in the future they will do better!
Signed,
A Disappointed Bride

Our experience was wonderful! Paulette was very patient, did not make us feel rushed, very easy going personality and very professional. Very happy!

5 star experience. It was just my maid of honor and me, and we felt welcome as soon as we walked in. Beautiful set up, personable employees, huge variety of dress styles. Tracie was a doll! She was very laidback about voicing her opinion so as not to sway me in any specific direction, but when I told her what I wanted she knew exactly what to look for. I tried on 15-20 in an hour and a half and she never made me feel rushed or uncomfortable. Once I found the dress she made me feel even happier and more beautiful just by her sweet reaction! Great shop, great selection, great customer service. It really is all it's cracked up to be.

I'm sad to say I can't give this place 5 stars only because I had a horrible bridal consultant. Lupe was very gruff and cold right from the beginning. I tried to be very polite and kill her with kindness and respect thinking maybe she would snap out of it, but I guess that's her personality...either that or she hates her job. I felt rushed and like I was causing her trouble. The biggest complaint I had with her is when my group wanted me to try on a princess like ball gown just to see what it would look like. She got upset for some reason snatched the dress off the hanger slammed the door to the dressing room. It was like someone told her she had lost all her vacation time for the year. I wanted to ask her what we had done to upset her, but I didn't have the guts to. I just kept quiet. I was still well within my hour and a half allotted time, so I just don't understand her problem. I think the only time I saw my consultant smile and be happy was when I pulled that credit card out. On a better note, the place was clean and there tons of dresses to choose from. The front desk people were very pleasant when checking in and the place was easy to find. If I could go back in time I would have definitely asked for another consultant as soon as I met Lupe. If I had another consultant I believe I may have been able to say I had a 5/5 star experience.

Very nice place! Tons of options to find the perfect dress for you! Had THE best consultant!

I went shopping for my dress on February 12, 2013, so this is a late submission. I took the advice of other reviewers and went mid-week. This bridal store is what dreams are made of. The ambience is intimate, antiquey, feminine---just everything opposite of commercial wedding stores. My bridal consultant, Debbie, was great from the very beginning. She immediately asked me to look at dresses in the showroom to get a gage of what I liked and then we started trying on. I am extremely indecisive and she was patient, but firm. She was also extremely funny and knowledgeable about what looks great on certain body types. With her help I found a dress for my body AND personality. They have a great plus size selection! I was told my dress would be back at the end of July and it came back a month early!! My only complaint is their restriction on the amount of people that can come with you. Four is very hard to narrow down with big southern, tight knit families! Another complaint is that their higher end dresses that are available to be ordered in plus size are not in store in those sizes. Plus size girls HAVE to try those dresses on. So I was not comfortable even looking at those dresses for myself. Overall glad I had a magical day there! Thanks Debbie!

Low's certainly has an awesome selection of dresses. I recommend going mid week when they aren't super busy because they can spend focused time with you as a bride. I only took my mom and probably tried on 10 dresses. I narrowed it down to 2 and my consultant spent a lot of time with me trying on different veils and figuring out which i liked better. I couldnt have been more pleased with how it turned out, espeically for the price. Their "rules" when you call seem stringent and rigid, but again, if you dont go when it's super busy, you will get better service. I highly recommend visiting them before you buy your dress!

Fabulous selection, fair prices, this place is a must!

Wonderful experience! I was assisted by Jordan. She was so helpful, kind and attentive to my needs. I highly recommend her to any other bride. I said yes to the dress!!

I was a bride 13 years ago and came to Low's and found my dress. I suggested Low's to Neri and SHE FOUND HER DRESS!!! Katy was wonderful!!!

EXCELLENT!! Regina was so sweet and super helpful! Love her! Great experience! Thank you!! Wonderful experience! Made us feel so welcome from the moment we met! Took wonderful care of us! Found the perfect dress!

I had the wonderful experience of joining my niece to find her wedding gown today. They were extremely helpful to her and super accommodating to me. I was concerned about how they would handle it because I am in a wheelchair and the gowns that she was looking at were upstairs. The salesperson Katy G. was super. She brought my niece downstairs in any gown that she wanted for me to see. She was so patient with my niece as she put the same dress on several times. Katy even spent extra time with us so that she could choose her bridesmaids dresses while we were there.

This was such a fabulous day for me and my family, anyone looking for a gown should try here.

Karen was amazing and I found the most amazing wedding dress with a great price. All my accessories and everything else was great. PEFECT Customer Service!

I had such a great experience at Low's. Teena was so friendly and helpful. I wasn't even sure what I wanted, but I ended up getting the first dress I tried on. I would recommend Low's (and Teena) to anyone!

I had an excellent experience at Low's Bridal all thanks to Paulette, my sales lady. She was knowledgeable and friendly and just really made me feel comfortable and relaxed. I found my wedding dress at Lows and I would challenge anyone to go there and try to say they couldn't find something because they have such a great selection. I will definitely be steering all of my friends and family to Lows when the time comes for them to wedding dress shop!

I agree with another reviewer... The only thing Low's has to offer is a high inventory of dresses. From the moment I met my consultant, I knew it was going to be a bad experience. Karen not only had very little knowledge of the inventory the store had to offer, but it was solely up to me and my mother to search through the thousands of dresses and carry them back to the dressing room and Karen never once helped me into a dress or even carry my train. In fact, several times she disappeared for long periods of time leaving us without any assistance whatsoever. When we asked for refreshments, they pointed us to a water fountain. And I'm not some spoiled girl who only drinks bottled water... But for the industry they are in, they should offer adequate refreshments for patrons who are there shopping for hours on end. I was so very disappointed with my experience at this store... Especially because of the positive reputation built by so many positive reviews. I do not recommend this store to anyone.