H.J. Faust

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Jake Rubach, thank you! So much! For your “voltage troubleshooting”, on my property & rather early on a Saturday AM. And thank you to HJ Faust for providing and backing, your service warranty.

Jake thank you as well, for assisting me with my subsequent call to WE Energies and for totally validating my issues to them-as they arrived during your time with me. The young man that arrived, had my issues under control in less than an hour.

And in conclusion, So pleased with the products I’ve purchased, the service and backing I’ve received, and most importantly - the outstanding character and professionalism of the HJF employees.

Had central air replaced today. Eric had given me a decent quote. Including extra air duct work. Chris and his partner came on time and worked efficiently. Installed extra duct where I needed. Explained everything. I would recommend them.

Faust never disappoints! Nick was our technician for our a/c clean and check. A reminder the day before, a notification that he was on his way and arrived within the promised window of time. He explained what he checked. Friendly and professional. Would recommend this company.

Jeff Brutlag came and checked out our air condenser as it was making unusual noises and he said everything was just fine and the noise is normal. He explained everything to us in words we understood. Jeff is a nice young man and very knowledgeable and respectful. Highly recommend H. J. Faust and Jeff.

Great experience!
Professionelle!
Prompt and very respectful .
Would highly recommend Nick and HJ Faust

Best experience ever for a repair. Knowledge, courteous and efficient. Chris explained in a way we understood and gave us options. We will always use H J Faust. Highly recommend !

Great service here! Great communication too. Every service industry should run a business like them!

Excellence all the way around!

H.J. Faust is a professional, knowledgeable and high quality HVAC company. They do a fantastic job and are always responsive and on time! Jake is our favorite technician and Ty and Terra are fantastic to work with! I highly recommend them for all your HVAC needs.

Jeff was really friendly and thorough, completely explaining everything I needed to know and more.

Technician Nick O'Day was great! Young but very professional and knowledgeable! Give him a raise!

Nick was excellent explaining every step of the way his work and teaching me about my equipment.
Excellent service, on time, clean and organized work.

Nick was very knowledgeable, professional and pleasant.

No heat for over 15 hours on the coldest day of the year & they came out - figured out the issue quickly, explained what needed to be done to fix it and are getting the parts and coming back - same day to get the heat working!

Will replaced a dryer duct for us. He looked over the job and quickly got to work. He was pleasant and willing to answer questions. We were well satisfied with the quality of his work.

Best estimate experience ever

When our furnace went out they were there within a day to replace furnace with excellent professionalism and courtesy

Eric is very knowledgeable, helpful, and professional. It was a pleasure to meet with him. HJ Faust In my opinion is a five-star company.

I had used a different company but recently called H.J. Faust to take a look at my heating system. The woman in the office was very nice and set up a technician to come out based on my schedule. She gave me a time frame and then also called me a half hour before he came out. The gentleman that showed up was very curtious and actually put boot covers on before coming into my home. He took the time to explain to me the problem in a way that I could understand and didn't make me feel like an idiot. He told me the cost up front and how long it would take to fix. Needless to say I had him fix it. H.J. Faust is a very easy business to work with and I believe they actually care. I would recommend them to anyone.

A valve on my boiler sprung a leak. I called H J Faust and they sent someone over that afternoon. The repairman looked at the problem and said he would need to order the parts and that he would have the office lady call me the next day to give me a quote and let me know the parts were ordered. He stated due to the holidays it would be a couple days to get the part. I never received a call, infact we had made 5 calls to the office to confirm and all calls were unreturned. Finally the office called me 9 days later to say the parts were in and to schedule a time to have the repairman come back out. It took a total of 12 days (all the while having my own personal space heaters heating my home) before the repairman returned. Finally when he did, he stated he had "the wrong part" but that it would still work he just needed to do some pipe work. Once the job was completed he handed us a bill for nearly double what we were anticipating from previous conversation with him. When I expressed my dissatisfaction to the repairman he stated "this shouldnt be a surprise to you- it should be what you were quoted" WE NEVER RECEIVED A QUOTE! Also nearly $200 worth of pipe work had to be done just to make the wrong part they brought work. I called and complained to the office about the unreturned calls, no quote, wrong part, & high mark ups and got no where. The office lady stated that everything was done on a flat rate basis (which we wouldve known along with the amount had we got a call ahead of time) Basically for the repair work that was done at my home it was $66 worth of parts and $449 for ONE HOUR OF WORK. I will never use H J Faust again and I strongly urge anyone reading this not to as well!