Bill's Music

Write a Review410-747-1900

OPEN NOW - Closes at 9:00pm

I don't know who's idea at Bill's it was to start taking customer service (client relations) seriously but they need a raise.

I found their site on-line after scouring the internet for the right banjolele for my dad. I found the right banjolele at the best price at Bill's, better than anywhere else on the internet, lower than amazon or any other retailer.

based on this experience, I'd recommend Bill's for sure.

That's what we musicians really want at the end of the day - client relations. Someone to recommend a good brand of strings, patience to allow us to endlessly try instruments, even if it takes years to actually purchase - good service. Problems happen in every business, it's inevitable... it's how you handle them that builds relationship with your clients.

I’ve been a customer of your store since the mid-80’s; I think it was 1986 when I bought my first Fender bass from you.



Even though I have relocated to Philadelphia, I still enjoy getting to Bill’s when I am back in Baltimore.

I am very happy with Bill's. Even when you were working on getting my paper work done, I must have been asked at least 5-6 times by other reps if I needed help. When I would go in other shops, I got treated like I was some "punk" kid just there to mess with equipment and not actually buy anything. This is such a misrepresentation of the person I am! Needless to say, that was quite insulting to me. It was totally the opposite with your store! Bill's Music has secured my business as well as the business of the other 5 members of my band!

I was impressed to see so many different makes of Bass guitars. Fender, Musicman, ESP, Rickenbacker, etc.

Before now, I mostly did business with Guitar Center. I happened to have a terrible customer service experience with them recently. This experience compelled me to look for other companies, offering similar merchandise. You're willingness to help my band and I get all of the equipment, and financing we needed, was a welcomed change from my experience with Guitar Center.

Mr Mikey is such a wonderful man.as a matter of fact he is thy best. He is a great asset 2 ur company. There are not enough stars 4 him. I go 2 him 4 everything and will recommend anyone 2 him!

Everything I have bought has been as descriped and the staff has been amazing. Love it, its like a treasure hunt every time I come in. They got me financed on a guitar to help rebuild my credit. Could not ask for better people

I was able to find my way around with no problems. Things came across as a bit "busy" (not as in too many people but as in so many things to see). On the one hand that's good because I have so much to choose from

I really like the look of high end guitars stacked two rows deep inside glass cases. Unlike most GCs, at Bills the glass cases are part of the ambience. They are an integral part of the stores look and feel. It gives the place an air of class and professionalism.

A great place to shop if looking for equipment. With so much stuff they spread across two buildings. You name the instrument, they have it. You can pick up and try the instruments before you buy.

I appreciate the fact that Bill's was willing to price-match Guitar Center for the Roland Street I wanted to buy. I prefer dealing with independent stores to the big chain, and price-matching is the best way Bill's will maintain my business. Thanks.

Victor was amazing as usual. He was also very gracious to hang around and meet everyone who wanted to meet him. Thanks to Bill's, this was one of the highlights of my life.

I need to tell you how impressed I was with Bill's Music. I walked into the "other" guitar store in desperate need of a Bass guitar. After 30 minutes of being ignored I was finally approached when starting to walk out the door. So, I took the longer drive to Bill's Music and was impressed with the stock and service! Paul was completely attentive and treated me as if I was a rock star (even though I am far from it). I left with a Rickenbacker and a feeling of total contentment and satisfaction! I'll be sure to drive the extra miles to visit you again soon!

Paul was great to work with. I knew very little about what I needed when I walked in, but felt comfortable with my purchase when I walked out. He was very friendly and helpful, and the guitar I purchased is working out well!

Jim, thanks for wonderful service. When I step into your doors, I'm going to be served with respect and given time to browse at my leisure. I always, and stress ALWAYS find what I'm looking for. I might have to sacrifice cost, but compared to large chains, Bill's senior staff NEVER FAILS ME! Jim, along with Lou, both have never turned away a possible sale, even if I was a young looking punk.

Brennan listened to what I wanted and worked to make sure he could get the job done. He was knowledgeable and knew the equipment he represented. I was highly impressed with his efforts.

Marc was extremely helpful and efficient at helping me to distinguish my needs for the type of performance equipment that I would need to use. I was very happy for his co-operation and friendly cortieous and superior customer service skills. Thank You!!