Phil Long Hyundai of Chapel Hills

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CLOSED NOW - Opens at 9:00am

The service at the Chapel Hill Hyundai store was great. I am a repeat customer and will use them for an additional service.

From the salesmanship to the service... everything here has been more than impressive... I'm just overly satisfied with my purchase. I was questioning should I get a new vehicle and they made it happen here. I feel like I'm truly part of their family.

Horrible customer service. Screamed and yelled on the phone. When I pointed out that they had my income wrong they said "oh well". They were rude and Riley threatened me more than once. If I had a million dollars I wouldn't go to any Phil Long based on my experience. I wouldn't take a car they were giving away! If you like to be treated poorly and be talked to with no respect shop here! Otherwise might I recommend Anyone else! I was forced to give them at least one star otherwise they would have none!

Our service advisor Marty is great, very helpful. I however cannot give the overall dealership 5 stars because the sales person was not honest with us when we first purchased the vehicle. I know she does not work there anymore, but no one there truly helped us with the issues that came as a result of her untruthfulness. Overall a good experience, and I would still consider buying another vehicle, especially as I have learned more of what to look for and ask a new sales person in the future.

Went in for recall service and experienced the same top notch service I've grown accustomed to at Phil Long. Thanks guys!

I give 1 star, only because there is no other option and in their defense, we did receive a product or service in the transaction, however difficult it may have been. Our experience with the sales department has been the worst experience we've ever had. We've had our Hyundai in to the service department and dealt with a very professional service advisor (will not mention his name with this negative review out of respect for him), and we thought we'd give the sales department a chance. It started with the harassing emails/texts from a sales woman (forget the name) after we brought our Hyundai in for service. Terrible tactics. Then against my best judgment, we visited the dealership. Asked for the woman who sent the unsolicited emails, she was busy, so Travis began helping us. At first he seemed okay, until time went on we found out how unprofessional he was. We were interested in two vehicles, Drove the first and it was okay, a Honda sells itself. The second vehicle was located at another Phil Long dealership. You would think, same ownership, things would be easy, well, not so much. They had the vehicle brought over for us to test drive. It was a used vehicle with high mileage so I understand everything that goes with that. Firstly, during the road test I heard a clunking noise from the engine compartment, Travis rudely told me it was a used car. Secondly, the next rude individual we had the displeasure of dealing with was the desk manager, he would not commit to an inspection of the vehicle for us before we purchased because if we decided not to buy for whatever reason, they would be out the cost of the inspection. How's that for customer service? The only decent service we received there was from one of the sales managers. He explained that due to our credit they would shop our package for the best deal, understandable. The next day we were told it was approved, but the payment was substantially more, then when my wife went in to sign, they surprised her and asked for a much higher down payment than we agreed and they never mentioned to before she arrived. More terrible tactics. We finally decided to go with the original vehicle we drove. My wife signed the finance package and the finance manager for some reason did not provide her with a copy of the paperwork. They told her they would mail, we still haven't received it. Very suspicious behavior. Why no paperwork at time of transaction? Leads me to believe that they are hiding something. My wife drove the vehicle home and discovered they did not clean the sales stickers off the inside of the windows before delivery and the tpms light was on. Keep in mind, the tpms light is considered a safety item by the NHTSA. Travis said he would pick the vehicle up from us at 8:30 am, my wife had to call him, he said he was in a meeting, and never called her to tell her. Nice communication. Two other things before I continue. When wife signed the finance paperwork, she requested information on an extended warranty, they did not provide and said someone would call. They did not. She also called the finance department several times with no response. Both my wife and I called, texted, and emailed Travis multiple times with no response. It wasn't until she contacted the GSM that he began responding to her. He to this day, has never responded to my multiple forms of communication. Terrible communication. Travis finally picked up the vehicle and they cleaned all but one sticker from the inside windows and checked the tire pressure. Tire pressure was good as we already knew. They told my wife they were not repairing the tpms light. It was not until my wife talked to the GSM did he offer to pay for the tpms light repair, and even then I had to go to the Honda dealer and pick up the part and a technician at my wife's work had to replace the part. Terrible customer service. yp limits text input.

My experience with Phil Long Hyundai has been amazing. I was treated with respect and was put into a vehicle that I could afford.

I recently purchased a new car from Phil Long Hyundai, and I am very pleased with the customer service there. Everyone I spoke with was so friendly and kind, they made me feel like I was an old friend who just popped in for a visit. I initially dealt with Nadine and Travis who were very sweet and eager to help me, answered all of my questions about the car and got me into the vehicle I wanted quickly. I appreciated when Travis took the time to explain some of the features on the car and how use them, which surprisingly nobody has ever done for me before when I've purchased a new vehicle. I also worked with Kenny who appraised my trade in, and gave me a very fair price for it. When I had an issue, they all worked quickly to accommodate me and find a resolution. I would definitely buy from here again.

I've now purchased three cars from Phil Long Hyundai, and if I remain in Colorado Springs, I think I'll eventually add to that number. I bought a 2015 Hyundai Sonata Hybrid Limited, and I'm extremely happy with the car. I've had nothing but outstanding experiences over the years. Dave Britton was my sales person for this last purchase and I loved working with him. He's honest and hard working and I trusted him immediately. He is an outstanding listener and doesn't try to strong arm you at all. Dave is still checking in to see if I need anything and is still wanting to work hard for me.

I have purchased 3 vehicles from Phil Long Hyundai of Chapel Hills. I'm extremely satisfied with the sales and customer service at this dealership. The employees have consistently gone above expectations in all dealing I've had with them. I highly recommend Phil Long Hyundai of Chapel Hills to anyone looking for a new vehicle or for a reliable service department.

I trust the staff at Phil Long Hyundai Located at Chapel Hills I will return with my vehicle for continual maintenance.

Phil long of chappell hills Hyundai we thank you for all you hard work , you made purchasing easy , wife loves our new vehicle , great team !

I was in for my regular life-time oil change. The technician was nice and told me what needed to be checked next time and gave me estimates for that, which I appreciate. However, my car did not get washed as it usually does. Because I was on a time schedule I did not go back inside to request it. Hope next time I go out to a clean car!

I came for a regular maintenance of my Hyundai Elantra 2014 which included oil change, multi-point inspection along with other regular services. I am glad everything was taken good care of. Thanks Hyundai! :)

My husband and I just bought a 2014 Hyundai Sonata and are extremely pleased with our purchase. Greg, our salesman, was very helpful. Once we decided on the car, he even gave us a quick rundown on how everything worked in the car. This was probably the best car buying experience we have ever had. Thanks!

Be careful when buying from this dealership. When looking at a vehicle I asked if the tires were new and I found out after I bought the vehicle they were not new. When dealing with Mr. Torres a sales manager on a price that we could agree on to make a purchase he came back with a higher amount after shaking on the previous price. Then Mr. Torres was working on the finance paperwork he tried to extend my payments another year and when I said that is not what we agreed on he just said to make a extra payment a year and I would not have to worry about the extra year. My window tint was torn when the sticker was removed and no one told me and I found it later damaged. When I brought this up they said they would take care of it and I did not know what that meant. I had to talk to a second sales manager before they scheduled an appointment to fix my tint. When I picked my car up from the service department after my tint was fixed they gave me my key and pointed in a general direction on where my car was parked. They owed me a check with our agreed purchase and I was to receive the check a week later. I called a week later and Mr. Torres said he would call me back but 5 hours later I drove into the dealership to find out where my check was. My wife went in the day my check was ready and 2 salesmen made discriminating comments to her when she was walking into the store and then leaving as well. I wrote a comment on the dealership site to get a message to the General Manager and heard nothing back 3 weeks later. I then called the corporate office and told her everything that had happened in my dealings with the dealership. She apologized and said someone would call me back. Mr. Torres called me 2 working days later and said he would call me back on working a deal to trade my vehicle back in. He did not call me back 4 days later before I went back in to see what was going on. I talked to Mr. Torres and we ran the numbers and since corporate told him to make a deal to appease my frustration with this dealership but did very little to do so. He was going to see if he had more room to play with and call me back. After no phone call I called back in 3 days later to see what the situation was. I finally got a call back and Mr. Torres and he had more room to play with but still was very little. I only wanted to trade my vehicle back in to get away from this Hyundai store due to the comments to my wife mainly. I guess since there have been other complaints against women they seem not to care since it is still going on. I am sure not all people have had a bad experience but I would watch your back and read word for word everything you sign and listen very careful on what they tell you. I will not deal with this dealership again or Phil Long for that matter.

Edith L

I brought my 2006 Hyundai Sonata in for shocks, struts and other minor repairs. My husband got off late from work and Marty, my service advisor, stayed past closing to let me pick it up. I have always received great service at the Chapel Hills location and will continue to drive from the south end of Fountain even though the Motor City location is closer. Thanks.

My accelerator pedal on my 2012 Hyundai Accent GLS was sticking on the floor of my car and Hyundai helped so much. They found an available date for me to bring my car in the early morning, but also a service advisor carpooled me to work. I thank Hyundai a lot for their dedication to satisfy me as a car owner and customer.

I traded in my Camry for a Sonata, and while I feel that I could've been given a somewhat better price for the Camry, my overall buying experience was great. Ben Ohman is a great sales professional, and Betty in financing is equally personable!

I took my truck in for an oil change and it was taken in directly and serviced at a great price. They had a nice clean waiting area with T.V., reading materials and coffee. The guy who I spoke with was knowledgeable and courteous. The technician completed a 99 point inspection. If I hadn't moved from the area, I would be using their shop regularly for oil changes and maintenance.