Poe Toyota

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The service was done faster than promised. I didn't even have time to read my newspaper cause my truck was ready so fast. Great job!

Over the years Poe's service department has been one of the best not only in El Paso, but many other places that I have visitied during my career. I hope the Quality never goes down.

Poe provides excellent service, and Joe is among the top service representatives.

I drove all the way from Hatch New Mexico because they told me on the phone I could buy a Camry for a certain price. When I got there they said they couldn't sell it to me at that price, but could for $4,500 more than what they told me on the telephone. I wasted an entire Saturday on these liars.

This dealership is out of my way. However, there is another Toyota dealership close to my house but their customer service is horrible.I feel ignored and like I'm bothering their day. The service writers are rude and I will not go there even if you paid me. I will gladly come here to D P Toyota for all my Camry needs and service any day!!!

The service manager listened to me. I am a single woman, and he was not patronizing. He clearly explained all the work that needed to be done and reviewed every item on the bill so that I understood what had been done and the charges. I have already recommended the dealership to friends with Toyota's because of the excellent experience I had.

I brought my 2006 Camry in for a recall issue only to be told that I would have to pay for part of the repair AFTER they were finished. Aren't they supposed to tell you before performing work that costs money? If it was only $20 I wouldn't have a problem, but this cost me almost $200 that I was not prepared to pay and put me in a serious bind. What a scam!

I had to wait a ridiculously long time, on a Saturday, for an oil change. I made an appointment on Friday for what was supposed to be a 30 minute oil change, and got there at 8:00 am Saturday morning. I didn't get my car back until 12:20 pm.

Worst service department ever. 3 hours for an oil change, then charged me an additional $163 for items I did not approve.

when i bought my truck they sold me an extended warranty that was supposed to cover major repairs after the factory warranty expired. now i find out that the warranty is basically useless and doesn't actually cover anything. the warranty is not from toyota like i was told when buying the truck. they also screwed me out of my tires on the extra mile program. why are they allowed to sell these so-called benefits if they have no intention of honoring their commitments?

I wish that dic k poe toyota could be rated negative stars. I just had my oil changed and they treated me like I was a silly girl, trying to charge me outrageous fees for simple things like cleaning my battery and servicing my fuel injectors. My camry is only a few months old and they told me when I bought it that it wouldn't need anything but oil changes until after 50,000 miles, now suddenly it needs hundreds of dollars worth of service at 2,380 miles?

Great customer service, staff is very helpful and address any questions I might have. Thank you for such great service.

shuttle service is great. I've never been anything less than satisfied with your dealership

Joe Villalobos is priceless. He has been taking care ofmy service needs since 1992! he is definitely an awesome guy.

We have been customers since we bought our 2005 Toyota Camry. We recently purchased a 2011 Camry. We have been extremely satisfied with this dealership's service throughout these years. We have never had a bad experience and will continue to be loyal customers. Thank you!

Thanks for your excellent diagnostic service on my Prius, and your reasonable price of service for someone 700 miles away from home in Corpus Christi. Your honest service is certainly appreciated.

I'm writing this review to express my gratitude and thanks for the quick, and friendly service my wife and I received from your Assistant Service Manager.

I was from out of town and me service light came on. I had tried to get my vehicle serviced at a Toyota in Phoenix, but they were not very accommodating. When I go to El Paso I called them and was told to go right in without an appointment. I was taken care of immediately when I arrived and the gentleman I worked with was professional. Too bad they are not in Austin. Thank You

My service adviser was Miguel Martinez. He was very cordial and very efficient. I was treated with respect and appreciation. This is my usual treatment at Dic Poe. I am writing to thank you. I do know the difference between good customer service and bad customer service. a high-profile computer store in EP recently treated me with great disdain and contempt. It was distressful. I was truly shocked that my patronage was so taken for granted. Anyway, at Dic Poe, You seem to understand the value of letting your customers feel appreciated. I wish you continued success through the years! I also thank personally Mr. Robert Terrazas and Mr. Greg Dungy. They are super! Thanks again Dic Poe.

Excellent quality service. All my friends and family are asking about my car. It's perfect, I am so happy!!