The Spa Fitness & Wellness Center

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This is one of the worst business I have ever had the misfortune to do business with! I have been trying to cancel my contract since Oct 2014! I have bee lied to many times; false promises, misleading information and flat out lies. They are trying to keep my money in any way they can even if it mean violating their own contract. Nothing but a bunch of greedy, unprofessional and rude people. Stay away from this place, especially if you are Military. They are not military friendly at all.

Would double that if I could! The Spa Fitness & Wellness Center is exhaustingly awesome! Great staff!

If I could give this gym NO stars, I would. The gym itself is great. The actual company is TERRIBLE!! DO NOT GO HERE!!! They trick you into a THREE year membership after telling you it will be a year. I moved out of the state when my husband deployed (2012) and two months later he was killed in Afghanistan. I sent the appropriate documentation in January 2013 to cancel my membership and they mysteriously "did not get it". The account they were taking out of was a savings account I did not use and they continued taking money out until my bank called me YESTERDAY(around 18 months AFTER I sent the paperwork in) saying that my account was overdrafted. I put money in so my account wouldn't close and THEY TOOK MORE MONEY OUT (Even though it wasn't "time" for them to do so)!!!! I called today upset and explaining my situation. They refused to give me a refund and I finally got fed up and told the lady she had no idea what I've been through, to give me the information to cancel AGAIN so that I could have them out of my life forever. SHE THEN PROCEEDED TO TELL ME SHE DOES UNDERSTAND BECAUSE HER HUSBAND PASSED AWAY A FEW MONTHS AGO. I said "what?? how??" (older lady) and she said a heart attack and tells me personal details about it to try and make me feel bad. I'M SORRY BUT MY HUSBAND WAS MURDERED...HE DIDN'T DIE FROM AN OLD AGE COMMON THING!! SHE TELLS ME TO SHUT UP AND THAT SHE WOULD TALK AFTER I STOPPED TALKING. I TOLD HER I WANTED TO SPEAK TO SOMEONE ELSE AND SHE SAID NO!!!!!!! SHE THEN HANGS UP ON ME!!!!!!!!!!!!!!! HANGS UP ON ME!!!

I call back and a nice lady gives me the info. I realize after I hung up and calmed down that I wanted to make a complaint. I call back and ask for the name and work ID number (if she has one) and her manager's name and number. I was placed on hold and THEY PUT HER ON THE PHONE! I told her that I did not want to talk to her and to get someone else. I had to tell her this twice and she finally said in a smart way "fine, I'll put you on hold until someone can talk to you". Twenty min on hold later I finally hang up and call again. They said their SYSTEMS WERE DOWN (convenient) and put me on hold again. FIFTEEN minutes later I hang up and call again. I call back and right away ask for a manager. The manager was on the other line and it would be "a long time". I'm calling back Monday and have already made a complaint to the Better Business Bureau and the Attorney General. It's disgraceful how they treat their military especially a military widow.

MILITARY FAMILIES STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am not surprised about all the bad reviews here! Everything is true. I was a member long time ago and went thru the same crap! The place is crap anyways.

There are many other gyms in the area that are better and friendly, do not waste your time or money here. Not military friendly!!!!!

my daughter and i received a free trial week for the eutaw fitness center location. We started our free trial at the eutaw location past monday. had a great work-out, enjoyed the gym and had a really good time until we got ready to leave and went to pick up our ID's at the front desk. The manager came to talk to us, trying to get us to sign up for membership. no, no problem there, this is what the trial week is about and was ok. We stated this was just our first day here, we have 6 more days to think about if we like this place or not and I also stated that actually I was thinking about buying my husband a membership there (because so far i did like what i saw) for his birthday next week.

What I experienced after I said this was THE RUDEST THING that has ever been said to me by any customer service. The manager compared me to a welfare recipient, comparing the fitness center with the government, who hands out the free and I'm there to receive it. I am totally disgusted by the way this business was taken care off. I can honestly tell you, you will NOT see my business, my husband will get gym membership from some place else. Also, with that said, I will never recommend your facility to anyone else.

You shouldn't be handing out free trial weeks if you don't want people to use up this week to actually see what this place is all about. Gym memberships are usually something, once you signed it, you can get out of unless you die. So I'm glad to have experienced this RUDENESS BEFORE I spent the money for my husband

Thought this place was great when I first started going there. They have a nice gym, a pool, a daycare for kids, and a nice area that is reserved for females only. I mainly liked to use the pool area for swimming laps. I have been a member for 2 years now (because they will not allow me to cancel my membership) and have learned some distressing facts about this place. I got a friend of mine a job there and she learned that they clean the daycare cribs with old mops and will let your kid’s just cry and not pick them up. She used the gym as well along with the free daycare. Also I did notice that the pool always seemed to be a little dirty and I always thought that it was because everyone used it, well that turns out not to be true. She found out that they don’t drain and clean the pool out, they will just go and take things out of the water when they see them floating on the surface. At first glance it seems like a paradise but be careful and don’t pay too much for your gym membership they will go down on their price my friend got his membership for half of what I paid. I would like to add that the juice bar is fantastic though. Their food is excellent and the staff are very nice.

My husband and I joined the Spa Fitness & Wellness Centers four years ago. We had to relocate for employment and had to cancel our memberships. We called their corporate office and spoke to a very nice woman who patiently helped me through the entire process. I turned in everything that was asked of us and about three weeks later got a letter in the mail stating our contract was cancelled. We are looking into moving back into the area soon and I cannot wait to sign up again. After reading some of the reviews on this page, I couldn't help but write my own. I don't understand people who sign contracts and then complain when companies have to stick by those contracts. If you claim to be an adult, why don't you read things before you sign them. Instead of blaming the owners or the sales staff why don't you look into the mirror and ask yourself why you chose to sign up for something when you knew you couldn't afford them.

I love going to the Spa to workout. The staff is always friendly and helpful. The pool is a definite plus, there are tons of classes and I can use either location. I love being able to get a discount at the Day Spa as well, and Carrots lunches are great! If you want a super place to workout, with lots of extras, this is the place to be. The personal trainers there are excellent, they really know what they are doing and I have seen results not only on me, but my friends as well!



Come and check it out! You'll love it!

I love walking into the Spa and being greeted with their friendly faces everyday. I absolutely love the nursery, the woman who work in there are nice and caring people who love my kids! I would suggest this place to everyone!

This is by far the best place ever to work out...everyone is positive and energetic....I have been working out here now for 3 years...They have everything....a great sales staff, the best juice bar in town, with fresh squeezed juices, awesome sandwiches, the most relaxing day spa, sauna, pool, steam room, women's only workout floor, new training staff.....I could go on for days......I would recommend them to everyone to try out!