Texas Nissan Of Grapevine

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OPEN NOW - Closes at 9:00pm

Everyone was very friendly. I had a very good experience at the dealership!

Gabe was an excellent salesman. We liked his demeanor and he was very congenial in trying to obtain our business.

Nissan of Grapevine is a dishnorable bait and switch dealer. Lures hundreds of people to dealership from around country with vehicles sold months ago, listed at prices they refuse to fulfill, and openly acknowledge that the internet is "just a tool to get people in the seat to be sold a different car." Have no regard people have traveled hundreds of miles under a lie or to be refused the pricing online. Claim additional fees are for certifying vehicles which are too high mileage to certifyu and try to mislead customers with vague refrences of pricing and fees.

Everyone was very helpful. This will be my dealership of choice in the future. My salesman Logan was outstanding. He bent over backwards to help.

Knowledgeable staff. Very friendly, professional. The customer service of everyone involved and making sure I was updated as to how the process was going all was exceptional!

Everything went very smooth and was done in a timely manner. Everyone at Nisssan were very helpful! Thank you!

The customer service there is horrible! They don't listen to what you have to say and only want to sell their overpriced cars. I had told the first saleman that your dealership doesn't have what I'm looking for, which is a budget of $8,000. He had the keys to my car because were going to trade our in for another car. He wouldn't give the keys back and had his manager speak to us. They insisted to tell us the cars are overpriced because of what happened in Japan, which I understood. I told them I understood this, but I was looking for a used car. They kept showing me overpriced new cars. We took a look out on the lot again because the manager said there would be cars in our price range. When we went and looked there was none, and they were still overpriced. We looked at a lancer and test drove it. The price for it was around $15,000, but when when we looked up the kelly bluebook value it was worth 13,000. Then they said they had a camry for $8,000 that just came in. So we took a look at it. This was with another salesman. After looking at it, the manager said the trade in value of my vehicle subtracted from the price of the car would be $10,500. When I asked what my vehicle was appraised for, they couldn't give me an answer and said that's what the price of the car would be with the trade. This goes to show you that they just want to sell cars. When I got home, I looked up the value of the 2002 Camry they tried to sell me. I had asked for the VIN number from the salesman just for that reason. I looked up the standard presumptive value of the vehicle on the Texas Department of Motor Vehicle's website, and the value of the car is $5,838. They totally tried to rip me off. On top of that my car is worth $2,700, so if you subtract that from $5,838 it would be $3,138. I know they need to make a profit but doubling the price and not giving the value of my car what it's worth is a total rip off. I am so pissed, they wasted an hour and a half of my time!!! I had told them numerous times I wasn't interested in any of their cars and that I was hungry and wanted to grab dinner. But they were pushy!!! I didn't want to be rude so I tried to tell politely each time. Now I know with car salesman, you can't be nice to them at all. They will try to take advantage of you. Especially since I'm a girl, they thought they could pull one over. They didn't, but they wasted my time. They are very unprofessional and not sincere at all. Maybe because of their attitudes, their cars aren't getting sold and that's why they need to hold their customers hostage in order to make a sale. On top of that, I saw a salesman walk out of the women's restroom.....how very unprofessional!!! Never buy a car from them, they will rip you off!!! I am so upset that I will keep posting my reviews on many sites so people will know how bad their customer service is. I wanted to send an email to the manager and give him a piece of my mind, but I didn't grab a card. The reason being I didn't want one. If I were to call, it would just reach the call center and I wouldn't be able to speak with the manager because he would just ignore my call. I hope the manager and his entire staff gets fired. I should write a letter to Nissan Corporate to let them know how I was treated. Others should do so also!!!

Terry did an excellent job and will recommend his services to friends and family. The deal would not have happened without his efforts. Appreciate his help! Thank you.

This is why used car dealers get such a bad reputation. Like the phony Country song title, "She Was Only The Used Car Salesman's Daughter...But She Knew Lots" Texas Nissan uses the incredibly old "bait and switch" with their used cars.



Put two bids in online for two different used Versas. I get to the dealership and neither one is on the lot. Plus had phone calls from 3 different people prior to stopping by--arg! Luckily, I had wanted to test drive the Rogue and they "just got one on the lot." (Again with the cliches.)



Arrived at 1 PM and left at 2:50--yes, I was sitting in the salesman's office going through the same old hackneyed routine of filling out forms. The salesman Ted was a nice guy with a beautiful family and a good heart and values. But they dragged him into a sales meeting while I was sitting there! Can you believe that sh*t?! Very rude to leave a customer while they're all crammed into an office re-enacting the toga party from "Animal House!"



When these dealerships can REALLY negotiate using the web, they might have a chance. Now I'm just using eBay Motors and Craig's List and finding individuals. Not stepping into another dealership--will just suck up my time and make me angry.

I appreciate everything they did to guide me in the right direction purchasing my first vehicle. Finance was great and very helpful!

I left my toll tag in my old car and a very wonderful “loyalty manager” named Ashley Alber went out in the snow and found it and mailed it to me. I appreciated that very much!!!

Everyone is very friendly and personable. Jeff did an excellent job! Easy to do business with an important consideration for the customer. Recommended to all!

The Finance Manager was polite and fair while working with us on receiving the best finance rate and the process was as short as possible. The sales guys were knowledgeable and respectful. Very satisfied with the service I received!

Excellent dealer! I appreciate they knowledge of the car and the business. My salesman knew what he was doing and was very friendly. Also, the managers made it a point to come and greet us whether we needed help or not. Great customer service at this place, great customer value!

The people here are wonderful to work with. They are very friendly and made sure I was comfortable during my wait. If I ever need a car again I would definitely come here. They went the extra mile by asking if I needed a ride to work. This was very surprising and welcomed at the same time. Many thanks to Texas Nissan of Grapevine!

The sales experience was great. We are very happy with Amanda . Out salesman Mark did a great job finding exactly what we wanted and the sales manager Pete handles the negotiation perfectly. I felt her was upfront and honest the entire time. I really enjoyed everyone at the dealership. They were so helpful and I will definitely recommend this dealership to all my friends and family.

I am a business woman who needs some one else to take care of mishaps such as what happened to my vehicle. Having Nissan of Grapevine help me through my experience on 12/1 was a giant weight lifted off my shoulders. I went about my day knowing I was in great hands.

I have purchased several vehicles over the past 13 years and I must say this was the best service ever received. I originally chose this dealership because of this price I found online. Even though there was a local dealership closer to my house, I chose to drive 40 miles to Grapevine Nissan. After completing my purchase, I felt the drive totally worth it. Best dealership ever! Everyone was very helpful and friendly. Nathan Glass especially!

Major thanks to Sean Hodges, Director of Finance, for being patience and professional when dealing with my financing. I’ve been working hard on building up my credit and was worried that my credit may not be good enough for a car purchase. But with the help of Sean and his awesome team, he made it happen! Without his help, I don’t think I would be able to purchase my pre-owned 2008 Chevrolet Tahoe! Thank you once again Texas Nissan of Grapevine!!

My aunt’s husband recommended me to Texas Nissan of Grapevine so I decided to check it out last week just to shop around. I was greeted by Johnny Martin, a pre-owned sales manager. He gave me all the information I need to know about purchasing a used car which I find extremely helpful and very well-prepared! He offered me a great deal on the 2009 Nissan Versa and I simply couldn’t say no! Thank you Texas Nissan of Grapevine for my 2009 Nissan Versa! I love it!