Firestone Complete Auto Care

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Made a 1:00 appt for 4 new tires. I showed up on time. I was told they were running behind and it would take 2 hours. No problem. I sat and read. After 2 hours nothing. After 3 hours nothing. After 4 hours I finally got my car back. No one ever came to tell me it was taking longer. No on ever came to update me on the progress. No body every came and talked to me about the results of the alignment check. No body ever apologized for the delay. When I finally got my car back I had to be the one to ask about the alignment. It was late and dark and I just wanted to get home. When I went out the next morning I noticed they had forgotten to put the hubcaps back on. Now I have to waste more of my time and go back there.

I would never use them again or recommend then to anyone looking for a well scheduled shop with professional employees.

I took my car in to have the tires rotated & balanced at the Firestone in Atascocita. After several attempts and several hours of waiting the manager Jay tells me that my rims are bent and that is why they could not balance the tires correctly the last three attempts that they had tried. Luckily, I had a feeling that they were clueless so I took my vehicle to the Firestone in Kingwood and they balanced my tires with no problem. They also carefully checked my tires and discovered that my rims were in perfectly good condition. On the upside I did go back to the Atascocita dealership and got my money back on the lifetime balancing that I paid for because I was not taking my car back there. On the downside, Atascocita Firestone will sell you the lifetime balancing but they do not tell you that no other dealer recognizes the program that they sell you. So you have to take it to them or pay for balancing somewhere else if you want it done right.

I was told that I would be able to get an oil change within 45 minutes. I walked around the local mall for about an hour and sat in the loby for about 20 minutes. My car still had not been moved so I left. They called me back and asked me why I left before I got my oil changed?? Ya think!

I went to a firestone on green valley road across from the restraunt the purlple place. I went for a tie rod replacement, but they checked my oil and belts even though i didn't ask them to. They claimed I was OUT of oil. I let them replace my oil anyway. and said no to the belts. But later when I tried to change my oil, I found they had tightened the bolt so tight it was impossible to get out. I had to take it to another auto shop where they had to chizzel the thing out. I'm never going there again, they take advantage of their customers at every chance they get, and they can't even do a simple oil change.



My oil pan is made of aluminum! they should have known better!

Never go there! they are not trustworthy or competent people.

On three consecutive visits for oil changes, they forgot to replace the cover on the underside of my car. Two of the three times I returned to get it back, they put it on incorrectly.

I went to the Firestone Auto Center on Fort Lewis, WA. My emergency brake cable had broken. I went in, specifically told them what I needed repaired, and asked for an estimate on getting it fixed. 2 hrs later, they came back to me with (no kidding) 5 sheets of "RECOMMENDED" services totalling over $5,478 !! After a few expletives, I told them I had just had the truck serviced less than 2 months prior, and didn't think that I needed all the work. I then asked how much to JUST have the emergency brake cable replaced. Well, that would be over $500. I told them to put my truck back together, because I was getting out of there.



I took my vehicle to Bruce Titus Chevrolet in Tacoma, WA. They found, retrieved, and replaced the part that afternoon, all for right at $300. I asked them to specifically look at some of the "faults" that the Firestone place had "found", and they said that if I wanted some of the work done, they could do it, but there wasn't anything they found that was beyond normal wear and tear, and definitely nothing that needed immediate attention.



What's even more disconcerting, was that for the 2+ hours that I was at the Firestone Center, NOT ONE person came in with something to get done (oil change, tire fixed, etc.) who weren't given the hard sell on getting some highly "Recommended" additional work done. I totally got the feel that they were trying to take advantage of the young soldiers and their families there on Ft. Lewis.



I can not stress enough: DO NOT GO TO FIRESTONE AUTOCARE CENTER on Fort Lewis. They will try and take you for eveything they can.

i went there to have my a/c recharged and as they filled it up "something" went wrong and the next thing they know they have a/c fluid all over my engine block so they cleaned up my engine (with a "small" price tacked on the bill) and they told me it was going to cost over 1000 dollars to replace whole a/c set up because it could have been more than one thing so to be safe they would want to replace it all. When i started to check out under the hood myself i noticed one the lines that leads to my condenser had busted (on the top of the line, very easily seen) and thus where all the fluid was spraying out of. Obvious sorce of the problem, small fix, but they didnt see it. After a 200 dollar bill for getting nothing accomplished i left feeling very dissatified to say the least. By the way this was the firestone in Blue Springs, MO, other firestones may be different but this one i would not suggest

I had to pay a couple of hundred dollars for services that Firestone wrote on the bill, but never provided: When I got my car back and checked it, I saw they that the services they charged me for, were not done at all! After I confronted the shop with this, they lied and said that they "forgot" to do the services. I did not even get my money back. My warning for all car owners is: Stay far away from Firestone!

I went to this location to get ONE tire patched. It had a piece of glass stuck in the middle of it. Two hours of waiting later, they are suddenly not able to patch it, because the glass tore the tire wall. Funny, the glass was in the MIDDLE of my tire when I pulled into the parking lot. And, they also recommended I replace two other tires, because they now somehow both had nails in them.



Granted, it is possible to drive through construction in this area and just get unlucky. But between the total wait of over 3 hours, the ridiculous price of $150 for ONE tire (it was the "only" one available in my wheel's size), I was more than over this place. I came in for a $25 patch, and left after spending almost $180! I am so tired of places like this taking advantage of people. If you build your reputation as an HONEST and REPUTABLE business, you won't need to scam. You'll have all the customers you can handle!

The firestone on 3120 E whitestone,cedar park,tx, was really nice...We brought over a sm. tire to try to inflate.They were going to do it for free.As they where working on it, they bent the nozzel so it could not be used any more.They offered to replace the wheel with a new one.Instead,we asked for two oil changes,and Jay was more then happy to give.It's nice to see that there are still places where people treat others with respect!!! Now they have a new customer!!! Respect goes such a longggg way....:) The Taylors

With my previous car (which is now totaled) I took it to Firestone because my brakes were heating up. They told me it would be a couple $1000 dollars, and so did another place around town. I then took my car to a little shop in town and they fixed the problem. My brakes were heating up because my caliberg was broken and I needed new struts. WOW and it only cost me $622 for my whole frontend to be replaced compaired to over $1000.



Now as we speak the vehicle I have now is at Firestone. My father bought tires from there and had the whole 9 yards of warranty balance, mounting, rotating and everything else on there. I dropped it off at 10 am, it is now 4pm and I just called and they said "Well I just talked to the manager and he said that they need to do the alignment, and he is going to do it himself right now. Give him another hour and it will be finished." WTF my vehicle has been there for 6 hours already and you arent done. All I wanted was rotating, balancing, and alignment. OH, and also they wanted to add 1 gallon of coolant for $11.99, and 1 pint of power steering fluid for $3.99.



All and all I am not really pleased with them because they always take so long, and they always tell you things are wrong with your vehicle when they arent. I wouldnt go to them but I can get these tires serviced there for free under the warranty. The only good thing they have is the life time alignments, but you have to wait FOREVER to get it done!!!

I took my car to firestone because it was making a groaning sound when I turn right. this is what I was told. " you need new tires, struts need replacing, front and back ball joints need to be replaced, and you will need an alignment". all of that was going to cost me 1,610.00. Now hearing this I knew right then these a$$ holes were trying to rip me off. Kia's don't come with back ball joints, my struts,tires, and alingment was just done in Feb. of 08. so I went to Kia and they told me that my balts were loose(I forgot where), but with them tightning my balts up and I got my 60,000 mile maintnance service done, it cost me $498.00. and my car no longer makes that noise. I wouldn't recommend this place to my enemies!

the manager Mike B is wonderful, I have taken all my 4 cars to get service there, from oil change to more complicated services.The prices are always competitive, the service is quick and efficient and all their work is garanteed. I have been in several places around the city and Firestone Complete auto care is my absolute favorite!

I have bought 4 tires from firestone I had to take it back becuase my car kept pulling to the side they could not figure out way they did the aliment 2 times the balancing they I ask them can it be the tires they said It could be guess what it was It took me to figure this out I should have know not to take the car there for brakes but I did that was other nightmare they have changed my pads but the promblem was having that the claippers was bad but they did not changed it damaged the whole front end the rotors,clippers,pads I had to take it to toyata Firestone 500.00 Toyota 1,200 dont ever go their not even for a oil change





$1,7000 this brake job cost me

Easy to get to. Very quick and efficient

I own a 2000 Chevy 3500 Duelly that needed brakepads and shoes on January 20, 2008. Previously the brakes worked well but were worn out and needed to be replaced...the truck did stop though. They charged me $700 for the brakes, new master cylinder and a brake fluid flush. When I got my truck back, it wouldn't stop...I drove right pass my house. I took it back the next day and told them to adjust the back brakes and to bleed the system again. Got it back that night, they had not adjusted the back brakes and again drove past the house! Took it back to them again-were this time they had to replace the rotors because they had overturned them originally; they had to replace the axle seals because they damaged the originals, as well as both wheel cylinders in the rear. AGAIN - drove past the driveway because I couldn't stop. Took it back again--they told me they wouldn't work on it any more and told me to take it somewhere else. They gave me $250 back.

I took it to another place and it turns out that Firestone put on bad parts that had to be replaced again. I then had to take it to a Chevrolet dealership and now have spent over $3000 trying to fix what Firestone has messed up. To date, over $6000 worth of parts and labor have been spent on fixing the brakes. Today is April 26th, 2008 and I still don't have my truck back from having all the "repairs" completed from my Firestone experience.

Whatever you do, do not take your vehicle to Firestone for any reason whatsoever.

Been going to these guys for several years

they gouged up my rim from changing my tire

will do good work-but check-mark old parts and ask for them after

Cheap prices. Managers willing to give discounts w/o a coupon. Work is always done right!