Archer Volkswagen
10400 Southwest Fwy, Houston, TX 77074
Archer Volkswagen is your premier low price new 2012 & 2013 and used Volkswagen dealer. Located in southwest Houston, we are in the ideal spot for those looking for a new or used VW car in Houston Texas. Archer Volkswagen is a full service VW dealership offering many auto services. To set up your appointment, call us or schedule your Auto Service appointment online. We take pride in our excellent customer service.
Reviews
01/24/2013
Provided by YP.comBy far the easiest and best car buying experience we ever had. Jeff was great and so easy to work with. The personalized email was really nice, makes you feel that you are not just "another customer". Will absolutely recommend Archer VW to family and friends.
Hi Elaine, thank you for the great review! We value our Archer Volkswagen family and we strive to make our customers a part of that family. We want to make each experience a unique one and we are very happy that Jeff was able to make you feel comfortable and at home. Enjoy your new car and make sure to like us on Facebook and follow us on Twitter for specials! Sincerely, Archer Volkswagen
01/24/2013
Provided by YP.comThe salesman was great. He is the reason I bought at Archer Volkswagen. Easy transaction process. Great car. I hope the service experience is as good as the sales experience.
Thanks Rudy for this nice review and congratulations on your new car! We want to provide nothing short of exceptional service and we are happy that Mr. Collins was able to achieve this. Thank you again and we look forward to servicing you in the future. Like us on Facebook and follow us on Twitter for great deals! Sincerely, Archer Volkswagen
12/18/2012
Provided by YP.comLooks like all the reviews on here are fake. i find it hard to believe how similar the user names are and how they all had such great experiences. Great job Archer VW
Worst dealership ever. Sleazy, dirty, typical car dealer.
STAY AWAY from this place!!! I would give zero stars if I could. Made an agreement Saturday night 12-15-12 to purchase a 2012 Honda accord. Called salesman right after we left the dealership and told him we would take it. He said great that when we got home to fax him our credit card and drivers license to hold it. When we got home I faxed it in. I called and texted the salesman to make sure it was received. I spoke with the salesman and he said he received it and he would move the car around back so no one else could get it.
On Monday morning I sent my salesman a text to let him know we were lining up financing and insurance and would be in. I received a text back saying no problem. About ten minutes later I received a text saying it had been sold. I was then told another salesman sold it to someone else Monday morning. I then received a call from Ken the sales manager. He was very unsympathetic and offered to sell me an 2011 accord with twice as many miles for the asking price. My salesman wasn't such a bad person but this Ken guy was something else. He acted like I was bothering him about complaining that he sold a car out from under me. The salesman did try to rectify it and still make a deal. I don't want a used Volkswagen and that was about all they had besides some worn out cars with over 100k on them.
I spoke with a Jeremy Ortega this morning and he wasn't much help either. It seems like the only one trying to save the deal and keep me as a customer was my salesman.
Horrible customer service and horrible people to deal with. DO NOT BUY FROM HERE YOU WILL BE SORRY!!
Thank you for taking the time to review your experience with us, Chris. Our priority is quick, honest, and knowledgeable service, so we are very sorry to hear that your expectations were not met. If you would like, we invite you to contact us directly so we may speak more about how we can create a more positive experience for you going forward. Thank you. Jeremy Ortego – GSM – [email protected]
09/26/2012
Provided by YP.comJohnny Bass was extremely nice and helped us pick the right car with the right price. Even after the purchase, he called us to ask if we needed anything else to do, I would recommend anyone to Volkswagen, but I would recomment them to Johnny Bass because he truly nice and helpful. 10/10!
Hey Mike! Thanks for this awesome review! We so happy to hear that Johnny took such good care of you! He truly is a great asset and we appreciate all that he does for us! Thank you again and be sure to like us on Facebook and follow us on Twitter to catch great service specials! Sincerely, Archer Volkswagen
09/17/2012
Provided by YP.comGreat service overall. The sales rep that assisted us was courteous and attended to our every needs. Well don guys.
Hi Mike and thanks for the great feedback. We re very happy to hear that we were able to meet your expectations! We appreciate our team and all that they do. We thank you again and look forward to the opportunity to service you again. Sincerely, Archer Volkswagen
09/13/2012
Provided by YP.comMarc Palermo does a great job-he's thorough and communicative about progress of work being done and always goes the extra mile. It is a pleasure to work with him
Hey John! Thanks for this fantastic review! We couldn't be happier that Marc provided such excellent service for you. He really is a great asset to our team and we appreciate all he does. Thanks again and we look forward to working with you again. Be sure to like us on Facebook and follow us on Twitter to catch all the latest service specials! Sincerely, Archer Volkswagen
09/04/2012
Provided by YP.comMarc, the service representative, was a pleasure to deal with. He was extremely professional and had in depth knowledge to explain everything require to be done on my car plus he was able to answer other questions I had. I will be calling him for future work required on my car.
Hi Kristian and thank you for your kind words! We're very happy that Marc was so attentive to your needs and there to give you the knowledge and satisfaction we know you deserve. We thank you again and we look forward to the opportunity to service you in the future! Sincerely, Archer Volkswagen
08/28/2012
Provided by YP.comGreat dealership! thanks a lot.
Hello Curtis and thank you for the great feedback! We're very happy that you think so highly of our dealership and we appreciate your business! Thank you again and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! Sincerely, Archer Volkswagen
08/21/2012
Provided by YP.comPleasurable experience. Friendly staff. Came to turn a lease and bought a new jetta at a fantastic price.
Hi there and thank you for this great feedback! We're thrilled to hear that you enjoyed your experience with us! Congratulations on your new Jetta and we look forward to the opportunity to service you again. Be sure to like us on Facebook and follow us on twitter to catch the latest specials! Sincerely, Archer Volkswagen
08/13/2012
Provided by YP.comPeter Yem did an amazing job handling my service. Truly great asset to your dealership and team.
Hi Kristiyam! Thank you for this nice review! We're very excited to hear that Peter gave you the customer service we know you deserve. You're right, he is a great asset to our team and we appreciate all he does for us. Thank you again and we'll see you soon! Sincerely, Archer Volkswagen
08/08/2012
Provided by YP.comgary was very helpful and kept me up to date with the progress of my repairs
Hi there and thank you for the positive feedback! We like to keep our customers in the know when repairing their vehicles to give them peace of mind and we're happy to hear that our team accomplished this for you. Thank you again and we look forward to seeing you in the future! Sincerely, Archer Volkswagen
08/05/2012
Provided by YP.comI have been bring my car to Daniel for serivce, as long as Daniel is my Servuce Consultant, I will continue to come here. I had a very bad experience with another Service Consultant but Chad the service manager made it all better. Thank you
Hello and thank you for this feedback! We're very sorry to hear of your past unpleasant experience but thrilled that Chad and Daniel were able to rectify the situation. We never want to leave our customers dissatisfied. Thank you again and we hope to see you again soon! Sincerely, Archer Volkswagen
07/28/2012
Provided by YP.comExceptional service as usual!
Hey Maurice and thanks for the great review! We are very happy with our staff for providing such exceptional service and satisfying you on every level. We truly appreciate your loyalty and we always look forward to servicing you again. Make sure you're following us on Twitter and liking us on Facebook to get all the good deals. Sincerely, Archer Volkswagen
07/27/2012
Provided by YP.comVery nice driver, Maurice, for the shuttle service.
Hi Jean! Thanks for your feedback. We know that it's nice to get out and about and we're happy that Maurice was there to give you a lift during your service. Who knows, maybe next time he'll even buy lunch! Thanks again Jean and be sure to like us on Facebook and follow us on Twitter for great deals! Sincerely, Archer Volkswagen
07/25/2012
Provided by YP.comVery good experience great customer service will definitely visit again.
Hi Ramon and thank you for this awesome review! We are thrilled that your experience was nothing short of a good one and we thank our staff for providing that for you because that's what our customers deserve. We are very happy to hear that we will get to service you again and we look forward to it. Make sure to like us on Facebook and follow us on Twitter to catch all the good deals we're offering! Sincerely, Archer Volkswagen
07/21/2012
Provided by YP.comJoshua is awesome, give him a promotion.
Thanks for your feedback! We're glad to hear Joshua did such a great job helping you out. Joshua is indeed awesome, and who knows, maybe he'll be running the place next time we see you! Make sure to like us on Facebook and follow us on Twitter for service specials! Sincerely, Archer Volkswagen
07/16/2012
Provided by YP.comPlease recognize Jedd Brown for is outstanding customer service. Thanks!
Alex, Thank you so much for this review. We are extremely happy and proud that Daniel as well as Jedd Brown were able to give you the attention you deserve. We truly value both of them as employees and couldn't be happier that they made your experience a pleasant one. Thank you again and we look forward to servicing you in the future. Be sure to follow us Twitter and like us on Facebook for latest specials! Sincerely, Archer Volkswagen
07/14/2012
Provided by YP.comSaved my Vdub, after a fuse blew I couldn't start her. Fuse was replaced but I could not start it. Problem was I had to wait for parts to come in. When the parts did arrive they put them in and on my way I went. Great Job guys, I have yet to be disappointed.
Thank you Benita for this great review! We are pleased that Gary gave you such great service. He is a great asset to our team and exceptional customer service is what we strive for. Thank you again and be sure to like us on Facebook and follow us on Twitter for exclusive deals! Sincerely, Archer Volkswagen
07/11/2012
Provided by YP.comService Adviser was great! Told me reasonable time frame repair would be done and the were actually finished with that time.
Thank you so much for your kind words. We are pleased that your service experience was a quick and pleasant one. We know that servicing your vehicle takes tine out of your day and we are very happy that we were able to deliver. Be sure to follow us Twitter and like us on Facebook to catch the latest service specials! Sincerely, Archer Volkswagen
07/09/2012
Provided by YP.comIt was pleasure have Daniel Mitchell as our service advisor. He is the best service advisor, knows his stuff and prices off top of his head. Thanks
Thank you so much for this great review. We are very pleased to hear that Daniel was able to provide you with the customer service you needed and deserved. We truly value him as an employee and you as a customer, and we look forward to the opportunity to service you in the future. Sincerely, Archer Volkswagen
More Business Info
- Hours
- Regular Hours
Mon - Sat: Sun Closed - Brands
- Volkswagen
- Payment method
- mastercard, discover, visa, amex
- Neighborhoods
- Centre Business Park, Westside, Westwood
- Other Link
- Categories
- New Car Dealers, Auto Repair & Service, Used Car Dealers