Mac Haik Dodge Chrysler Jeep
11000 North Fwy, Houston, TX 77037
Reviews
09/09/2015
Provided by YP.comPrior to and during the sale, service is great. God forbid you should have a question or concern after the fact. I reached out to my salesman two days after the sale with a question and never received a response or acknowledgement. The following day, I left a message with a sales manager to express my concern - no response. I definitely will not be referring any friends or family to this dealership. I should have gone to Helfman Dodge.
05/14/2015
Provided by YPmobileI bought a new 2015 Godge Ram Longhorn over the May 9th weekend totally over the phone and internet using email. My salesmasn, Juasn Borrego was a big help in getting the truck delivered on Monday. I received the truck I wanted at the price I wanted. I highly recommend MacHaik and Juan for working with me and giving me a fair trade in value sight unseen.
09/11/2014
Provided by SuperpagesSteven W Jackson exemplifies the true definition of an ideal car salesman. Not only is he concerned with his customers want and needs, he goes the extra mile to ensure his customer is very satisfied. Almost a week after my purchase, the finance company tried to go back on their promise. Steve took the time out of his day to make sure I got my car. I am truly thankful, my family is very large and I will make sure they visit Mack Haik, and if possible Mr. Jackson for their next vehicle.
03/03/2014
Provided by Superpagesvery please my sales man was very couteous and kept me informed during the whole process.
02/27/2014
Provided by YP.comI will never ever go back and I will make it a point to tell everyone I know not to go there. Bought a new car from them and traded our old car. We are now about to have to make payments on both because they have not paid off the load on our trade in. We do not have the money for this and I would have kept my car had I known I'd have to be making payments on a car I no longer have. Very very upset. My new goal is to stop people from using them.
02/17/2014
Provided by SuperpagesI came in just looking to see what my options were and walked out with a vehicle.
02/10/2014
Provided by SuperpagesGreat customer service very friendly Olton is the man to see about getting a vehicle here great attitude.
01/10/2014
Provided by SuperpagesRandy Tucker sold me BMW 335i Coupe. He is a hard working and can gets things done. He goes beyond helping me find the right car at the right price for me. I would recommend anyone who is looking for a car to go to him. Best Sales person here at Mac Haik. I am truly happy and satisfied with my car!!!
01/09/2014
Provided by SuperpagesLewis has provided the best car buying experience I've had. He is extremely personable and very friendly. The whole process was very smooth and satisfying. I would recommend Lewis and Mac Haik to anyone!
12/30/2013
Provided by YP.comJohn took time to help us figure out what car best fits our needs. We wealked in not knowing what car to get but he walked us through all that Jeep has to offer and we landed on Grand Cherokee and now we love the car. Very patient and very knowledgeable.
12/30/2013
Provided by SuperpagesHe was very helpful of my needs and didnt try to push me into anything that i didnt want. He was very upfront opened and honest. I like that in a salesman... didnt beat around the bush or sale me some dream i couldnt reach. He put me in a very nice vehicle that i like and fits my budget. Overall a very good car buying experience.
12/23/2013
Provided by Superpagesit was a great experience and overall a enjoyable experience
12/18/2013
Provided by SuperpagesTerican was very prompt and great to work with. He is very cordial and I enjoyed my experience dealing with him.
12/16/2013
Provided by SuperpagesEvery exceptional , he helped me in every shape and form to assure that I was satifised with my selection.
12/13/2013
Provided by Superpageshad a very good experience the sales persons was helpful.
12/10/2013
Provided by YP.comWas intereested in buying a Ford after driving Chevrolets for 50 years because of the Eco Boost motor and bieng in and testing several friends vehicles. Came into the dealership and was able to purchase a new f-150 with ecoBoost motorwith staisfactory terms and price.
12/10/2013
Provided by SuperpagesFound the truck I was looking for on your website at an aggressive price. I called in and spoke with Lewis Burton and he made sure to find out the answers to questions I had and called me back everytime he said he would. He set up my appoitment and got me to come in. He was very friendly, not lazy (which I really appreciated) and extreamly helpfull. After test driving the truck I met with the sales manager Lee and he "closed the deal with me". Lee was also very kind, professional, and kept to his word. Finally, I completed the sale in finance with Tiffany. She was also a joy to work with and went above and beyond in making sure I understood all the paperwork I signed and that I wasa satisfied with all of the terms in the contract. Overall, I would highly recomend M.H. to anyone in need of a new or used vehicle. I had a great experience from start to finish and look forward to working with Mac Haik in the future.
12/06/2013
Provided by SuperpagesI FOUND QUAD TO BE QUITE PLEASANT. I APPRECIATED HIS PROFESSIONALISM IN DEALING WITH ME.
11/22/2013
Provided by YP.comWent to the dealership with a pre-approval from my preferred financing vendor and gave it to them and let them know the truck I was interested and the price on the website that was $28,143 Â sales person Jeff said he had to check that because he does not know pricing. Jeff called and told me that everything went through and i could pick up the vehicle I liked (when I got there the next day we spoke with another salesman Anthony since Jeff was busy) . When i got there we went over all the terms on a 4 panel bidding sheet he told me that the price was now 29,999 because the website shows cash only prices I let him know that was not listed anywhere and he said he understood but that was a cash price and they could not honor it I told him i would agree to that price if they paid off my trade in (2735) and gave us 2000 down he agreed and we both signed the paper. They then took me to financing and explained all the details as we spoke I said that was correct and then they explained that they could not use my preferred vendor and preapproval because they declined me I asked why and he said because of my debt to income ratio and called someone over at my lender to "verify" I said reluctantly agreed because I did not understand how i could get denied after a preapproval ( later I spoke with my finance company they said the reason they said no is because the price was hiked up and it was a 2010 at 95000 miles so the pricing was not approvable) .....they then had me sign and initial blank documents for the truck and handed me brochures for the warranty they said they provided for gap coverage and a 1yr warranty later the finance guy ran them through the printer folded them and handed them to me and said congrats on the car. It was not till I got home and was about to add insurance to the vehicle that I saw they changed most of the information from what we agreed on they put a higher price for my trade in pay-off and then listed that we still owed them 900 so they never added the pay-off and additional 2000 dollars for it then said my 1000 dollars was a 100 dollar payment (guessing they were going to use the rest of it on the trade in) so now they have us listed for a 2010 truck at 680 for 72 months they never added the 2735 to pay off the vehicle and they have a trade in . I went back to speak with the finance guy he directed us to the used car manager and That gentle man (I use the term very loosely) basically did not address the blank documents the higher pricing or they did not pay off my truck and provide the 2000 we agreed on the company said they have a signed contract and i better come up with the money or i get a repo. I let them know there was no way we could afford the vehicle with the pricing they put on the contract and they were not concerned one bit I was quite appalled by his behavior overall until I spoke with the General manager showed her the documentation proving the numbers were wrong and asked her to produce the worksheet we signed prior to going to finance and she did not care either and told me to leave her dealership. So now i know even though I was referred to the company from my finance company they were out to rip me off from the moment i walked in there I cannot blame that on my lender because I felt that the company would work in the best interest of me and the referral company but I have quickly seen that is not the case they are liars and cheats and they ALL practice dirty tactics in that particular dealership to line their paychecks at the customers expense
10/28/2013
Provided by YP.comMike was a pleasure to deal with and did an outstanding job. I appreciate him going the extra mile and picking my wife and I up at the Austin airport and driving us to the dealership, we would definitely deal with him again.
Dale's a nice guy but either needs to pay closer attention or be more forthright with the internet advertising. In my particular case the vehicle I purchased had $3,000 in rebates listed in the advertised price even though $4,500 in rebates were available. When I queried Dale about the difference he explained that the $1,500 difference was already included in the sales price of the truck. Sorry, but a discrepancy like that leads to mistrust on the part of the customer. Had the full $4,500 been listed in the Ad I would have had no doubts at all and would not have brought the matter up. Love the truck and would not have traveled all the way from NM to purchase it if it wasn't a competitive price but still feel like the dealership kept some of the rebate money that was due to me. But as mentioned before Mike was a pleasure to deal with and we are very happy with the vehicle.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Brands
- Chrysler
- Payment method
- amex, all major credit cards
- Neighborhoods
- North Houston, Greater Greenspoint
- Other Link
- Other Emails
- Categories
- New Car Dealers, Used Car Dealers
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes