Mac Haik Dodge Chrysler Jeep

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Your personnel from sales person sales manager and especially your finance person did a good job

Unfortunately I was to much upside down with my current 2012 grand Cherokee

Maybe in the near future I can try again

You can check on the paper work the names involved , Thanks

We were there for 2 1/2 hours. They replaced the part that had been called and checked the suspension, but when I checked the receipt later that day no oil change was done.

"Ronald Tucker" Showed professionalism throughout the entire sale process. I'm definitely coming back for my next vehicle. So Mr. Tucker if your reading this you ROCK!

My husband's truck had a fuel pump issue and after numerous trips to the mechanic we decided to trade it in and get something newer. We had kinda looked around online and wasn't impressed. One day on the way home form work, we heard the radio commercial for Mac Haik and decided to look. We ended up finding an SUV we could agree on. We drove down to the lot to look and ended up going for a test drive. We fell in love! Our credit was not the greatest... or close to it! We had made stupid credit choices when we were young that were haunting us in our 30's. We sat there praying that they could help us even with the old credit issues. But it was late on a Saturday. They said they would keep working on it and they'd call us next week. We drove home bummed out thinking we were not going to get a new car and be sunk in debt trying to figure out what kept turning on this check engine light in the truck. We were crossing our fingers the rest of the weekend. Monday came around and we got a call a

I did not visit the dealership and I did not buy a car. But the gentleman who replied via email and on the phone was professonal and helpful.

Horrible dealership. You guys don't value your customers and there si no kind of communication. You lie about everything left and right. I will report you to the BBB and automotive association.

Do not buy anything at this dealership. My experience during an auto purchase and parts went wrong in every way. So stressful. I love my car!! But the dealership was so unprofessional. After 3 days and 9 hours it only got worse. My attempt at reaching out to the General Manager by way of numerous messages thru secretary and voice mails didn't result in her follow up. That in itself is an indication of a bigger problem. They do not care about customer satisfaction. I purchased a slightly used car to save money so my ordeal happened with used cars. So does the new auto business matter more? It shouldn't . I have worked as a Manager and Branch Manager in several metropolitan cities in the USA over 20 years and customer satisfaction is of the utmost importance. Striving for excellence has been instilled in me. In my opinion the only one with any professionalism was the receptionist. There was no training in basic customer satisfaction. I am very friendly and don't expect anyone kissing my****.. This was the first time I have been treated so unprofessionally anywhere. It brought out the worst in me. This made me feel awful so I apologized . But my experience was so very awful It would make your jaw drop. I could have held my tongue but who was looking out for me? Me.

BEWARE AND BE FORE WARNED! I am telling you this dealership works every angle. Read your contracts carefully. There are warranties with disconnected numbers that are being added to the price of auto loan. They also do not honor your request for car loan financial institution. They pick and chose on their own going thru loan back office so they get commissions . They and don't care if you get the lowest percentage rate. Your good credit rating doesn't get you much at Mac Haik. You owe it to yourself to go somewhere else.

Mr. Arrant as well as everyone helping us with the purchase of my new vehicle were professional, helpful and most of all great customer service. We are excited to see some of the people came back to work at this dealership, we always come for service at this dealer and we are glad that the customer service standards are back to what it use to be.

Olton was very professional and helped me out with everything i needed.

When I came here I wasn't expecting to leave with a new car. But everything went better than i had expected. Olton Scott went above and beyond to make sure i got what I needed and could afford. On top of that I wasn't up here all day.

It was like No Other. Mark was warm, friendly, helpful and knowledgeable. I love his customer service.

Smooth & precise. Listened to what my needs were and didn't try to steer me in other directions.

lance is a good sale's man. didnt feel any pressure to buy. listened to what our needs in finding our van and meeting our budget

My son took me to Mac Haik looking for an affordable car he saw on the website and it turned out to be sold as soon as we got there. Wasnt looking forward to the drive back without a vehicle. Jeff helped us find a used Ford that worked for what we wanted to do and Chris the young guy that introduced us to him was very helpful. I would shop there again.

Alex and Chris helped me out get a new car! Its AWESOME :D!

Look I can in for an oil change and left with the car of dreams. No lie. Mr. Berry was a great representative and got me in and out. Call it destiny, call it perfect timing, call it what you want but I walked out feeling brand new. He made magic happen and worked out a great deal for me. The whole experience from the moment I sat down with Mr. Berry he was easy going and made me felt comfortable with the entire process. The service was good and I left totally satisfied. Thank you again Mr. Anthony Berry for all your hard work and effort for making this happen.

David hoffman gave great service.

I bought my Chrysler 200 from Mac Haik Dodge and loved the experience. Love the car, love the gas mileage. Especially lately! My experience has been nothing but great. My salesmen was knowledgeable and very kind to me. Helped me set up my phone and showed me everything about the car. My finance man helped me to understand what I was signing, worked with me to get the right warranty for the miles I will be driving. Even the GM shook my hand and told me if I needed anything to let her know.

Okay, first of all the only reason I went to Mac Haik was because I have a key fob that gets me ten dollars off of an oil change. Every time I go, they find something wrong with my air filter or my brakes and the ironic part is that I change those parts myself. Beware of their lies since they tried to tell me I needed brakes and a new air filter when I changed them three days before taking the vehicle over there. Then they won't take you to the problem so that you can see it for your self...they just want you to take their word. Not to mention the fact that they told me it would be a $400 dollar brake job. Even if I did need it I would go to Just Brakes or Brake Check where it's $99. If you must go to your dealer be sure to stop at places that specialize in the job they "say" you need done because places like Brake Check will take a look for and show you for free.