Merchant Services

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Kat was very helpful, patient and persistent. .

My question was answered quickly & effectively.. .

I worked with Courtney, who was excellent. We had an issue with one of the merchant charges, and she expeditiously dealt with it, contacted the credit card company, and had it resolved quickly. I'm very happy with her and she represents your company very well.

I was very pleased with the customer service I received today. My only complaint would be the long wait on hold and the problems I have encountered with the equipment.

I CALLED AND NEEDED HELP AND THE PERSON ON THE PHONE TOOK CARE OF ME IMMEDIATELY. ..

Jessica was very helpful even though I called the wrong company asking questions and then I realized I calledyour company instead, boy did I feel silly. She was very good about my mistake.Thank You

Sara was very helpful and answered all of my questions. .

I spoke with "Jessica" this morning and she was excellent....very helpful... Thank you Christine. .

FIVE STARS TO JESSICA BOYKIN!!! Two stars for the rest. The new update to process "chip" cards was time consuming and frustrating. After two readers and three pin pads, JESSICA conferenced technical support with me and we were up and running. However the pin pad will not read the "chip" until the software is available. Jessica assured me that we are not liable since it is not yet available. She was very knowledgeable, patient and genuinely concerned that I was satisfied. She offered her number for any future questions or concerns. She should be the role model for all your employees when handling customers. Thank you Jessica.

Jessica was a gem by getting me the information that I need in the best customer service way one is expecting. I look forward to working with her in the future if I have an issue.

After a theft, our business needed to change the banking information linked to our merchant services account. Javier B assisted us in confirming everything would be taken care of. He was very professional and thorough in confirmation of the information I needed. After being in the customer service industry for over 32 years, I am very appreciative of the fast and courteous service provided by Javier B.

Sara helped me understand the Techno/attorney speak so that I could answer the questions. The gentleman listed above, true to his word, sent me the portal and offered help if I got stuck. When I called for assistance Sara answered.

I called today to cancel my relationship with Merchant Services and the person who answered the phone was Jessica Boykin. Not only did she save the relationship, she leased me another terminal and made my day a little better for her being in it. I have been a business owner for over 15 years and finding employees like Jessica is not an easy proposition. Merchant Services should be proud of Jessica Boykin and her representation of your company!

My questions were answered clearly and efficiently. I was able to resolve the situation quickly and was very happy with the person who assisted me. Thank you.

Billy did an excellent job updated our system per our request. He was very patient with me... thanks.

I spoke with Jessica in Customer Service and she was knowledgable and polite. She was able to answer my questions quickly as well.

Customer service representative very courteous and knowledgeable. extremely patient and a joy to work with.

Aneyba was very helpful and answered all my questions which made my decision to stay with Merchant Services an easy one. She also helped me save alittle money!

Completely and totally satisfied with the service and care provided. Have been from day one. .

Holly was very helpful throughout our phone conversation. I wish I had gotten her the first time I called. I was transferred and redirected to several different departments, given all these other numbers to call and started getting very annoyed. Then came Holly!) Thank you Holly for all your help and kindness. Jessie