Desert Wireless iPhone Repair

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Worst experience i have ever had. My phone screen and kcd was broke. Called them and got a price i went in gave them the phone. Guy told me it would be done at 1 dropped it off at 10am then. So i show up at one and it is not done hasnt been started five minutes later he tells me its a different location i have to go to so i drive another 15 minutes to get there and the guy said he was 30 minutes til done. I also got a screen protector that he said wardantys the screen if it cracks and the protector. The lcd quit working and the screen protector did not work screen is cracked. Now they wont warranty me and tell me i need to learn how to not drop my phone. Very disrespectful and lying workers. Would not recommend them to anyone.

Unprofessional I turned in 2 iPhones to unlock and never got back for a year now.
Can't believe this place never again be carful with those people bad customer service.

I've been here a few times (because I break my phone often) and they are always so helpful! Definitely recommend coming here! No appointment needed unlike Apple's week plus appointment wait time. And they are always so friendly!

I am EXTREMELY disappointed with Desert Wireless - HORRIBLE customer service. I purchased a groupon for iPad repair, but when I went to redeem it they would not honor it. According to the 2 sales clerks, Groupon made mistakes on a couple of their groupon offers, and the iPad air should have been excluded because the cost to repair the screen was too expensive. I understood and was willing to pay the full price of $119 to repair the screen, using my groupon as a $75 voucher and paying the extra $44 + tax out of pocket - but they STILL WOULD NOT HONOR MY GROUPON AS A VOUCHER because they would lose about $40 if he gave me $75 credit for my groupon. I was extremely frustrated with the Desert Wireless technicians, especially since I recently referred business to them. I asked him if we could at least work out a deal to where I got at least some credit for my groupon, and he told me to go sit down for 5-10 minutes so he could think about it.....WHAT?? I went to the waiting room and immediately called Wireless Doctor (who also had ads on groupon) to see how much it cost for iPad air screen repairs, they said $90 plus tax was the full price, groupons not applicable. Clearly, Desert Wireless was lying to me about still losing $40, because if they would have accepted my groupon, they would have been paid about $40 from groupon, plus another $44 from me, for a total of $84 + tax, only $6 less than the cost of a full price repair from Wireless Doctor. Based on my experience, I believe Desert Wireless to be DISHONEST and have ZERO REGARD FOR CUSTOMER SERVICE. I highly recommend going to Wireless Doctor or anywhere else before going to Desert Wireless.

This place is great I went in to have my sprint galaxy s4 unlocked for tmobile and we'll it turns out it couldn't be done but instead they got me a new phone a red galaxy s4 that works with tmobile thank you desert wireless.

Phone cracked last night and needed it repaired ASAP. Recently moved to Vegas and all my friends recommended this place. Walked in and got it fixed within 45 mins. Gave my a screen protector as well. Highly recommend this place! Charged me 76 for iPhone 5 screen replacement. Thanks!

My daughter dropped her phone while shopping at the mall and broke her screen. We saw a coupon for this place and decided to take her phone there and it turned out to be a great deal. They dropped off the phone, went to lunch, and then picked up the phone after. It was absolutely painless! And affordable!

The people here are wonderful, they give you great prices and exceptional service! I will continue to bring all my wireless needs to them. The thing I appreciate most is their desire to do right by their customers. Fabulous people giving fabulous service!!!

Wow! This place is fantastic! I shattered my iPhone 4s screen Saturday night and Monday it was fixed by desert wireless. I had bought a groupon that was $38 to fix my screen. It's fairly simple to find. I walked in and was greeted by wookie. I showed him my phone and groupon and he told me it would be ready by 6:45, I walked in about 5:30. I decided to stick around so I borrowed an iPad from the desert wireless team and waited in their comfy waiting room. Barely 30 minutes later at 6 my phone was ready to take home, they even threw in a screen protector because I mentioned yelp! This was such a quick and painless process. I will be recommending everyone I know to go here if they have phone repair needs! Thanks again for everything wookie!

I stumbled upon this place while browsing Groupon. They had a really good deal to repair a Iphone 4s . My Mom cracked her screen so I decided to go ahead and purchase the deal. The location is in a office building location so I didn't really know what to expect when pulling up. Once entering I



we were greeted by "Anthony" . He was really friendly and quickly took a look at the device. He took notes and when I questioned him about the offer for a free screen protector if you check in on Yelp. He was Great! about getting all the info and writing down that placing that on was included. After getting all the info he went ahead and told us to get back in about 90 minutes. Upon arriving to pick up the phone we were yet again greeted. The device was ready, he grabbed the invoice and the device and noticed the screen protector didn't get placed on without even having to be prompted by us. Which I found to be really nice that he was able to keep track of things. Once we got the phone back it was good as new! Overall I was really satisfied with the service and the location. It was really a comfy environment with a really nice VIBE!

Came in to get my cracked iPhone 5 screen replaced. Not only did Wookie do an amazing job replacing the screen, he straightened out the frame that was badly bent. I would definitely come back and visit for any future electronic services.

I have gone to DW twice now for repairs to dropped and broken iPhones. Both times I got in and out in under 15 minutes. Both times the prices were great and the repairs were perfect. Very happy to have a quick and easy spot to fix something that I need and enjoy ! Who can life with out a phone these days ? I hope to not break another phone. But if I do. I will be a the 3peat customer ;) thanks for the great service DW.

I called them first to see how much it would be to get my iPhone 4s front & back screen replaced. They quoted me $75 for the whole service which was a lot cheaper than the other places I've inquired.



They were awesome! I got my phone back in less than 45 mins. It was so fast they had to wake me up from my nap. Looks like new! Works great. I even purchased a new blinged out case which they hooked me up with.



Thank you so much! You guys made the whole experience painless! I will definitely return for all of my gadget needs & will let everyone I know about how amazing you guys are!!

I guess I went nearly 6 mos without cracking the screen on my iphone. I use Yelp a lot and these guys have a lot of good/very good reviews. I called them around 1pm on a Saturday, dropped it off at 2 and picked it up at 3.



I mentioned Yelp and their good reviews and he gave me $5 off.



I didnt want to have to use ANYONE but i cracked my screen and I gave these guys a shot. I dont regret it at all.



It went about as smoothly as it could have.

LOVE this place. Got my cracked screen fixed in just about an hr (looks great I must add!!) it's a bit far from where I live, but all the places just around me are pretty pricey compared to this place. So cause I always check into places, got a free case for checkin into Desert Wireless!:) love it, like the staff they're nice n don't rush u when you want to look around. So thank u DW!

Go see Wookie and get a screen protector! The dude's honest. Thought my glass touch screen was cracked. Brought it here. Turns out it was the tempered glass protector and the phone was fine. I should have realized all along but I didn't want to take off the protector for fear my screen would get worse or stop working. Wookie could've taken the phone in back and charged me over $100 for nothing. Instead, he educated me and switched out the protector and I was out the door in 5 mins for $29.

Great, FAST service!!! Walked in at 6:45 and they still took me in, offered me the yelp deal, and threw in a free screen protector. Awesome guys! :) they were very personal and showed me some cases and even order some bumpers, which I will definitely be picking up tomorrow! I definitely recommend them to anyone look for fixing your phone screen.

They replaced the home button on my iPhone 5, due to it sticking every time I needed to get back to the home screen. It's a very aggravating and annoying thing to deal with. After 30 minutes of waiting at this place my problem was fixed for $45.00. Would definitely use again and will be telling everyone I know.

Just as everyone has said, you hand them your phone and in 30 minutes to an hour, your screen is fixed. The Yelp deal also made getting my screen replaced less expensive and thus, less painful! It's been broken for over a month and my fingers were getting small cuts. The place is upstairs and in the back corner.

There was no upselling or rudeness. Just smiles and business. Comfy couch and tvs to occupy your short wait. Thanks!

I just had my iPhone repaired at Desert Wireless. 20 minutes and it was up and running again. Mention the Yelp coupon and they'll honor it. Basically you don't have to buy the coupon, but you'll pay them the same price as if you purchased the coupon. I thought it would take longer...NOT! One happy customer....

Thanks Wookie....



You guys are awesome!!!