Sprint

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I moved and decided to get a new phone. I had been with Sprint for 17 years. I went and picked out a new phone. At the store I got a full signal power reading. Less that a mile from the store it dropped down to between 1 and none. As a cop I worked security in a pharmacy. One day a guy with a competitor to Sprint came in and I told him what was up. He told me in the business it's well known that Sprint installs power boosters in their stores. So I called sprint and told them I was leaving them as I was after my 2 year contract. The Customer service guy said the usual BS and finally said OK. Two months later I was billed. I called and asked for a manager. I told her that I dropped them and she said I needed to call and let someone know. I told them I had. She said they have no record of that. I the dug out my bill and told her the billing number of my call. She put me on hold then came back and said yes we have a record of that call but there's nothing saying that was a disconnect call. I calmly asked her why do you think I would call just to shoot the sh&t with a customer service guy I don't know? So they basically stole a months cost. Since I had their top plan and was on auto pay I would think they might have been a little more obliging.

Completely useless,

For anything other than paying your bill at an even higher rate than you normally would, they are completely useless. They are incompetent workers, they couldn't eve help me activate my phone, they couldn't help me with repairing my phone, they couldn't help me with any pertinent issues whatsoever. I really don't understand the use or purpose of this store, it's employees must be very pleased they are on a payroll for doing nothing.

When I walked into the Sprint store in Galveston, Tx..... All of the employees were sitting down and their cell phones. Not a single emoloyee stood to greet me. Only one employee asked what ami needed and I told him I wanted to pay my phone bill. He said "use the machine over there," and used his head to motion which way to go. I thanked him and everyone stayed seated as I walked passed all of the employees to the machine. I paid my half my bill in cash and returned to the "somewhat helpful" emoloyee to ask if I could use a card to pay the remaining balance. Without verbally replying, he got yo and walked to the desk, I followed. He asked me 3 questions: Name? Phone number? Remaining balance?
While he is taking my payment, I remember looking around the store and feeling angry. Every other employee is still sitting and using a mobile device. Another customer has walked in to pay his bill. He is very dirty and wearing construction clothes and a reflector vest (obviously just got off work or on a break) and he is standing at the payment machine looking around at the employees for help. He looks a little frustrated because nobody is noticing him and he seems to be in a hurry, so he turns back around and tried to figure out the machine for himself. I remember wondering to myself how much these employees get paid to sit on their asses and be so lazy and un-helpful.
Once my payment goes through, he hands me a receipt and says "here Ya go." I thank him and turn around heading straight for the door wanting to get the hell outta there. He Never thanks me for my business or asked if I needed anything else and none of the other employees did either, or even acknowledge me at all. They all remained seated, playing on their phones and as I left the "somewhat helpful" employee returned to his seat to use his phone and all was right in the land of Sprint. The End.

Worst customer service experience I've ever had in my life.

Today was great! Special thanks to Cameron Lawrence Technical Consuultant.
He worked endlessly to satisfy the needs of sprints customers . Thank you for all of your support today. Michael who is one of there best Managers. Very informative and polite. Thanks to all you guys at store# 409 Wichita Eastside 3101 N. Rock Road. You Guys Rock!

You have a young man by the name of aaron that works for and i would just like you to know he has been the best help to me when i ever need it

The representatives at the store was utmost respectful and helpful. They went out of their way to help me out.

I regret signing a contract with sprint. Sales will lie about discounts to get the sale then your stuck with a high bill. Customer service will give you the run around. Please go someplace else !!

I just bought a phone 17 days ago well at least it and now I'm going through some problems and they're not doing anything for me to help me get out of my lease I can't afford this phone I was bought this phone as a gift and unfortunately I just can't pay for it and neither the store I bought it from and Lodi- on Main Street in New Jersey will haunt me nor customer service the 1-800 number will help me they want me to pay for the phone and/or of the two year lease service the phone is $600 and the two year lease service is even more. I called Sprint a total of 13 times spent almost 3 hours on the phone and got nowhere every single representative had no clue what they were talking about and every time I got on the phone they gave me a different answer to my question they had no idea what they were talking about and they need to go back to training and then when they ask or you ask for a supervisor you get someone rude nasty and totally unhelpful Sprint should just go out of business they just want your money they don't care about you

WORTHLESS!!!! Better off burning $200/mo. In a fire and going without. At least they wont get your money!!!

I loved it to sprint
I like it

We need Sprint services here in Philadelphia, Ms. Sprint is a great phone company but they need to provide coverage here in Philadelphia, Mississippi. They have service throughout this state but none here in Philadelphia, Mississippi. Until they provide the service my rating is one Star. If you provide service for Mississippi areas you should provide for all parts not just some .equal rights under the constitution. It isn't right that Sprint has service in some parts of Mississippi but not provide service for Philadelphia, Mississippi. Unconstitutional under the equal rights amendment and protection laws of the United States.

Extremely unprofessional. worst service i have ever had by far!!

As soon as my contract is up am gone like the wind. I would never go back to this company. They take your money and treat you like they doing you a favor. I wish I could give them 0 stars casuse thats what sprint is worth awful co.

The worst service the worst contact and return fees the worst customer service. Very unprofessional

They send text message 2 days before the day payment ... As well almost all the employer are in India . Why they don't hired employer in USA who does speak English properly !!!'

Been with sprint 16 years!!!they sent a bill for $800 not correct. Been lied to several times,1bar don't get calls,and my I phone was checked out by sprint!!!no problem with phone,dropped calls& no service...they can't get it right..shame on sprint,they ar liars !!!worst co in us!!

Called to make a payment 2 weeks ago and they said it was $87 now their telling me if I don't pay $273 their shutting my phone off. They lie and don't care about their customers. NEVER USE SPRINT!!! Wish I could give zero stars

This is a scam of hidden fees lies and no way to get your problems handled. In order to get any customer service you have to go on a forum and wait for them to respond and all they say when you do talk to them is sorry there's nothing we can do to help you. My $180 bill was $460 out of nowhere and they wouldn't lift a finger after almost a month of trying to resolve it.

We have been lied to every single time we had an issue... We finally received our refund after calling Sprint and having the big dogs deal with the idiot worker there, but now our refund has been taken back and there seems to be some sketchy things going on and our credit was used by someone other then us.... He will be reported and my husband will be taking this to escalations to really see how bad this guy is screwing people over.... It's horrible.... But it's not Sprint....Sprint has been awesome and helpful in any way possible.. it's the idiot working at this kiosk and he will be caught for all he's doing!!!!!!!

Called one time and got an non-american and he couldn't understand me luckily I'm good at interpreting languages but he knew nothing and when I asked to speak to a supervisor he said there wasn't one, so I asked him where he was and he said Canada. It seemed like they were handling overflow calls in a shack somewhere. I hung up and called back and got the real customer service who was very professional and I thought they had handled the situation but after not hearing back from them I called back just for them to have none of it documented and having to go through it all again just to be told they couldn't do anything but give me a $35.00 credit for my troubles that I would have to go back to the store that screwed me and deal with them, knowing I'm disabled and I don't know when I can get to the store and that the store kept me waiting so long last time I couldn't get outta bed for a week.