Bill Howe Plumbing, Heating & Air Conditioning, Restoration & Flood Services, Inc.
9085 Aero Dr Ste B, San Diego, CA 92123
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10/15/2007
Provided by YP.comWe hired Bill Howe Plumbing to plumb a guest bathroom remodel. They used a trainee for part of the work but did not check his work. When the guest bath was finally used a year later a leaking connection caused extensive water damage. They came back and misidentified the source. We found and fixed the leak ourselves, a threaded connection which was not leak checked under pressure as it should have been. They wouldn't pay a penny for our damages. We had been loyal customers for at least 12 years. I think they have grown too large to worry about customer service anymore.
Hi, first I want to apologize for the negative experience you had with our company. I understand that this has been posted long ago and I sincerely apologize that nobody responded to this feedback. I can assure you that while our company is continuing to grow, we are doing everything we can to make sure that we continue to provide high quality work and great customer service - including paying close attention to these reviews. Which is why I didn't want to let yours go without following up. If there's anything we can do to earn your business again, I will gladly make that happen. Please feel free to contact me directly, Stefanie, BHP Communications Direcor, at 619-286-6348. Thank you.
12/13/2018
Provided by YP.comWe had two water heaters and a high-end bathroom faucet installed this year from Bill Howe. A few weeks after the bathroom faucet was installed the "Hot" handle became wobbly then popped off. Well we thought it was a simple fix but came to realize after two handymen looked at it there was a problem when it was installed. We called Bill Howe and they not only sent out a expert the next day but Micheal (professional and respectful) fixed the issue in a way that not only resolved the mistake but helped us avoid additional costly labor because it was outside their quoted 30-day labor warranty. Micheal went above and beyond our expectations and was able to effectively honor the company he represents. Honesty, integrity and excellent customer service! Thank you again Micheal for all your effort!
Thank you for taking the time to write a review and recognize Michael! We are happy to know he went above and beyond to fix the faucet. Thank you for your continued business. All the best - Stacey with Bill Howe Family of Companies
06/04/2018
Provided by YP.comgreat service,Mauricio is a great plumber, fast and clean. Carlos Paredes super restoration work and source of info. along with Alex. Thank you all so much
Thank you for your feedback, Robert! We are happy to know of your great experience in both our Plumbing and Restoration divisions. Best - Stacey
05/10/2018
Provided by YP.comCurtious and professional. John was our repair guy. He was running behind and we were his last stop. He called us to apologize for running late and give us a new expected time of arrival. When he arrives you would have thought we were his first stop and only customers for the day. He was super friendly with the family and got right to work fixing our drain and toilet issues. He also showed me some me minor things to look out for in the future. Will definitely recommend again!
Thank you Jeff! John is a top-notch tech and we are happy to know of your great experience. Thank you for calling Bill Howe! Best - Stacey
05/09/2018
Provided by YP.comVery impressed with Chris Sullivan! He was efficient with getting our drain cleared but also had a great attitude which makes a stressful situation so much easier. Customer service & integrity are so important when having a professional come into your home. Chris is the man for the job and would use Bill Howe again because of his excellent service today!
Thank you, Kristina! We love to hear about customer experiences and appreciate you taking the time to write a review and recognize Chris. He will be recognized! Best - Stacey
05/03/2018
Provided by YP.comJason from Bill Howe Plumbing was truly outstanding. I had a list of items in connection with the sale of my home. Jason provided excellent advice and service. The work was done very quickly and at a reasonable price. I've used a number of plumbers over the years. This was the best service ever.
Thank you, Bill! We are always happy to see feedback and are happy to know of your great experience with Jason! Thank you for taking the time to recognize him and write a review. Best, Stacey
03/05/2018
Provided by YP.com*****Thank you so much Miguel and Brandon for ALL your Hardwork!*****
You guys were really incredible! Great team! In such a stressful time, I appreciated your patience, sympathy and above all your professionalism. You’re definitely an asset to BHP!
We have had problems in our complex continuously and every time BHP showed up, all were very polite, professional, thorough and diligent!
THANK YOU SO MUCH!
Thank you for your review, John! We agree, Brandon and Miguel are assets and we are lucky to have them on our team :) We sincerely appreciate you taking the time to provide us with feedback, and for calling Bill Howe! Best - Stacey
03/05/2018
Provided by YP.comDanny with Bill Howe Restoration did an excellent job and was polite and professional. He was prompt and did expert work.
03/02/2018
Provided by YP.comYou rep was simply amazing. He clearly had the expertise you hope for. Besides that he couldn't have been nicer. Genuinely nice! Arrived much sooner that I expected and had everything necessary to do what was needed. Bill Howe should be very proud of how he represents your company. I couldn't be happier with how it all worked out. Thank you.
You have described the Bill Howe experience we strive for you to receive each and every time. Thank you for sharing your experience - It makes us proud of our technicians! We value your time and business. Best- Stacey
03/02/2018
Provided by YP.comWe are very happy with the service we received from Bill Howe Plumbing and specifically Michael H. He was very friendly, knowledgeable, and we appreciate his expertise as he answered all of our questions.
Thank you! We value your feedback and appreciate you taking the time to write a review. Best - Stacey
01/31/2018
Provided by YP.comThe service was awesome! They came within the time frame provided. Giovanny was polite and professional! HIGHLY recommended
Thank you for you kind review! Giovanny is great and we appreciate your feedback. Best - Stacey
01/29/2018
Provided by YP.comJohn was the plumber from this company that fixed our sink. He was super nice and professional !
Carokyn B
Thank you, Carolyn! John is outstanding and we are so happy to know of your great experience. Best - Stacey
01/20/2018
Provided by YP.comHigh quality at a high price. You get what you pay for. We are very happy with the work that was done and with the service we received.
Thank you, Scott. We truly value your feedback and thank you for calling Bill Howe! Best - Stacey
01/19/2018
Provided by YP.comBoth Joes were on time, great guys, knowledgeable, professional, did a great job and cleaned up everything. They gave me a demo and showed me how to replace the fiter on our awesome new heater. As usual, Bill Howe delivers: 25 year repeat customer.
Thank you, Greg! We know that both Joes will be happy to see your review :) Thank you for your continued business! We have been able to do what we do because of customers like you. Best- Stacey
01/18/2018
Provided by YP.comOur experience with Bill Howe was amazing. Every one of their employees was professional, friendly, prompt and did great work! We had a big job and they made it as pleasant and easy as possible. Highly recommended!
Hi Judith, You have described the Bill Howe experience that we strive for our customers to receive every time! Thank you for taking the time to write a review, and for calling Bill Howe. All the best - Stacey
05/03/2017
Provided by YP.comMichael Hoover... Where to even start...first of all he saved the entire night...earlier in the day i had a handy man drill a hole in one of our pipes on accident....and after two plumbers that couldn't do the job...I finally find the one stop I should have called from the beginning. Michael was very quick, the job pretty much only took a total of 15 minutes! The other guys spent hours pondering how to fix the leak...Michael was professional, the service was fast...and I honestly don't even know what I would have done if I didn't call Bill Howe...as cliche as that may sound, I've never had to deal with plumbing issues and I felt very relieved that they were able to take care of my problem with no doubts. Thank you guys again...I can't say it enough
Thank you for sharing your recent experience with Michael and our company! We value your time and business. Best - Stacey
04/29/2017
Provided by YP.comMichael Hoover was great to work with. He was on time, thorough, and answered all of our questions!
Thank you, Katie! Michael is a top-notch technician and will be very happy to see your review. Thank you for choosing Bill Howe! Best - Stacey
04/27/2017
Provided by YP.comWe are so happy with the service of our plumber Victor Gonzalez. He is thorough, knowledgeable, personable and pays attention to every single detail. Additionally he is a wonderful person kind, smart and easy to talk to.
There are so few companies or contractors that put their customers first these days but Bill Howe plumbing is the exception.
We will only use Bill Howe and Victor from now on and we are going to tell our friends and neighbors.
Thank you Victor!!
Job well done! !
Thank you, Elizabeth! We are always happy to have ways to recognize our teams hard work. We appreciate you writing a review and sharing you experience with Victor. Thank you for choosing Bill Howe! Best- Stacey
04/21/2017
Provided by YP.comWe were very happy with the service we received first from the plumbing department and then from the restoration department. Dana and Joel were experts and were able to skillfully handle our very big plumbing issues. After they were done, Amber expertly managed the restoration. Michael was a fantastic tile artist. Pedro tackled difficult vanity installations. All of the guys were courteous, knowledgeable and prompt. Amber kept on constant contact to make sure things were being done the way we wanted. Hailey in the office was also very kind and helped me with my insurance company. Thanks everyone:)
Thank you Bridget! Your photos are wonderful and we appreciate you taking the time to share them and write a review. We are very lucky to have such a top-notch team who are experts in their craft. Again, thank you! Best - Stacey
04/19/2017
Provided by YP.comOur kitchen sink got completely clogged over Easter weekend. Giovanny came out on Saturday afternoon to fix the problem - he was very professional, personable, and arrived on time. Because our pipes are so old and the clog was so bad, he needed equipment that wasn't available to him until Monday. We were a bit disappointed that we were unable to use our kitchen sink over the weekend (especially with a baby), but it actually worked out just fine. He returned on Monday and was able to investigate the problem and quickly clear the pipe. He got our kitchen back to working order and was very considerate and honest about the whole experience. I would definitely recommend/request him in the future.
Hi Kate, We are happy to know that everything is once again in working order and it wasn't too stressful to wait until Monday for the issues to be resolved. We stock as much as we can in our warehouse, but unfortunately if it is a specialty part that we would need to pick up, other warehouses are usually closed on the weekends. Thank you for writing a review and recognizing Giovanny! Best - Stacey
More Business Info
Call 1-800-BILL-HOWE, Because We Know Howe!
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
TollFree: 800-245-5469
- Services/Products
- Offering 24/7, same day service, Bill Howe Plumbing, Heating & Air, Restoration & Flood Services offers plumbing installations and repairs, drain cleaning and repair, sewer camera inspections, epoxy sewer lining, water filtration, backflow testing and installation, slab leak location and repair, tankless and traditional water heater installation and repair, heating and air conditioning installation and repair, duct cleaning, air purification, water mitigation, mold removal, structural drying, carpet cleaning, and reconstruction.
- Payment method
- debit, check, all major credit cards, financing available, visa, mastercard, amex, discover
- Neighborhoods
- Serra Mesa, Eastern San Diego, Northern San Diego, Bay Park
- Accreditation
PHCC
- Other Link
- Categories
- Plumbing-Drain & Sewer Cleaning, Air Conditioning Contractors & Systems, Fire & Water Damage Restoration, Heating Contractors & Specialties, Leak Detecting Service, Plumbers, Water Damage Restoration, Water Heater Repair, Water Heaters
- Other Information
Wheelchair Accessible: Yes