SBGA

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We are an Accounting firm with never enough time or employees to do the work. Recently we took on a new client because the current accountant was retiring. She was a good bookkeeper but took too much time with a few of the tasks like bank reconciliations. There was not a great deal of turnover time but when we asked about Merchantant Services reports we were told that it was not important. Today, we called and spoke to Shawny M. And she delivered! Shawny signed us up, gave us detailed procedures for finding the reports and then exporting. All with a bad phone connection. After no more than 30 minutes, we thanked her and then got to work. It only took us a few minutes to fine the three reports, export, & print. Then, we completed the reconciliation in under 10 minutes. I may actually look at switching my own Merchant service account to your company! Thank You, Shawny.

Tiffany helped me complete my PCI compliance questionnaire. She was so sweet to stay on the line with me throughout the entire process. We were done in no time flat and she answered all of my questions and Tiffany was very knowledgeable.

Gustavo was exceptionally patient with me with every question that I would ask twice or at time three times. I really appreciate your help and input. You are a good teacher and I understood everything you explained to me, therefore, I will be calling to the number for customer service because, it's a lot of info, and y phones were ringing too much, thank you Gustavo for being patient with me.

John was very knowledgeable about the apps we went through. Very friendly and made the whole conversation very pleasant.

Alex was great he talked my staff member through how to use the time clock app on the clover machine he was patient and thorough with her we appreciate the kindness.

Shawny was amazing, she was knowledgeable and efficient and helped me with exactly what I needed. .

Debbie in customer service actually gave me customer service. Great to get help like that for a change it’s been a long time since I had customer service that Debbie provided me Thank you

Debbie got back to me when she said she would and helped me resolve my issue in a very professional and timely way. Thanks Debbie!

Requested a statement from several months ago, was able to receive it in a matter of minutes. Rep ws very helpful and polite. Pleasant experience

Mackenzie was an AMAZING customer service agent. Serious when needing to be. Funny, when it was appropriate and friendly to boot. I will say she is a 10/5 star recipient since they don’t give me an option for 10 stars.

I'm sorry I forgot the persons name, but he did a great job and was fast and easy to deal with. .

Heather has continually given me very knowledgeable and positive customer support. She has gone out of her way to make sure that I was aware of open batches on 2 different occasions, concerned that I may not have completely understood the process. She gave me the option to set up auto batches, and I allowed her to do so. Heather has great customer service skills and is a pleasure to do business with. Thank you Heather!

Credit card terminals were not working due to system update. Customer service rep walked me through the steps to reset our terminals. Very efficient and knowledgable.

Customer service Debbie was very helpful. She also call to follow up to make sure, she received the document that was requested.

John was great in walking me through the time clock program and answering questions. . .

Service was quick and efficient once you get past the automated system. Chose option for technical support-needed help with password lockout and the phone system indicated account numbers to select from and our number wasn't an option and chose the option that I didn't know the number when I did. Anyway problem is solved now.

When I finally got the correct person, Mark was very helpful, and courteous. .

Michael was very helpful and quick to get me the information I needed. Thank you!! .

Fast Service and Great Customer Service. Just installed today, so looking forward the savings and excellent customer service if ever needed.

John and Renault were exceptional in setting up my system. John was very flexible with his time schedule. We didn't get the equipment until late and I called him as soon as it was charged up and he was able to help me at that time.