Luxury Swiss

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Omar is the best sales rep.
He got me my dream watch, would recommend him 100%.

Israel was really helpful. I can honesty say it's been my best experience so far at a rolex store. Look forward to my next purchase with Israel, thanks again!

I’ve been to many Rolex stores all around the world, and shopped with many luxury timepiece brands.
I can honestly say that the experience I had today restored my faith in the brand. The experience would not have been possible without the help of Mischa, she was kind, courteous, and helpful.

Thank you so much Mischa, and the other staff who assisted me today.

As soon we got in on the boutique Estafania took care of us like no one before!! Great person, service and I’m super happy with my new purchase

Mr.Omar provided excellent service!!

Stefania is great!! Congratulations

Fantastic experience with everyone at the store. Israel in particular is a great person and interesting guy. Absolutely the experience one wants when purchasing a timepiece. Highly recommend Rolex in miami design district.

Very professional. Great shopping experience

Brilliant service and Israel found me the watch I have had on my wish list for a very long time, thanks again, awesome

Estefania was super. Very friendly and knowledgeable. This is the second watch I’ve bought there in the last twelve months and will deftgo back

Israel the sales rep was absolutely amazing.

Susana was great She was able to answer all my questions and rovide a great service. I will definitely be going back to purchase another watch.

Susana is the sweetest and most attentive Rolex rep. She has an eye for luxury and helped me find the most perfect timepiece to complement my style.

Omar was so professional and helpful and the Design District Boutique definitively raises the bar when it comes to customer service. Omar made the shopping experience wonderful and he was able to find the watch I wanted for my husband’s birthday even though it seemed like an impossible task!

Words cannot describe the level of excellence service at Rolex boutique design district, if you’re into watches and looking for people that really care about the level of service for you, Victor, store manager and Gabriela will be more than happy to walk you through the process of getting your time piece, strongly recommend.

- [ ] Estefanía is an jewelry-like asset to this store and brand. Let me start off by saying the boutique has a very warm & elegant interior design. This by itself already is a selling point. I did not have an appointment setup and was flexibly accommodated by Estafanía. She is very sweet and kind and knew the watches inside out. I was trying to get my father a gift and she listened carefully to my request and probing questions to try to make it happen. Definitely not asking those questions for formality. I got to learn more about the brand better and received in my opinion a VIP treatment despite being a completely new customer in this store. Estefanía’s constant follow up is also helpful and even though she has a huge client base, Estefanía definitely still welcome new clients, just like we have a relationship for long already. I also shop at Hermes for almost 15 years already and can say the rapport that I have with my Hermes ambassador is as delightful as with Estefanía. Just go look for her and be nice to her, she’s so kind so I would ask people to be the same to her too. Cheers and looking forward to continuing the relationship!

I’ve had the pleasure of working with Omar to buy and service multiple timepieces over the last 7 years, and I can’t speak highly enough of my experiences. Omar is extremely knowledgeable, friendly, attentive and professional. I have recommended Omar to friends, and they were just as pleased. Omar is a refreshing reminder of how elevated customer service and relationships truly can be. I look forward to working together for many years to come!

Thank you for everything, Omar!

Omar is great and took his time with me since my first visit to the store. He noted my dream watch and was able to surprise me with it. Hands down the most caring salesman.

I’m so thrilled with my experience at Luxury Swiss Rolex boutique in the Miami Design District. Susana and Omar were amazing in helping me to get the most perfect, timeless, beautiful timepiece for my partner. They also made our after-sale experience so special and something we will never forget. I can’t thank them enough.

Amazing customer service and beautiful store! Susana was the best!