Scott Hale Plumbing Heating & Air

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Great job! well informed of all options.

If you're not into having your time wasted don't bother with this company. Canceled two different times just hours before their scheduled arrival time. When I complained that I had taken off work for them to come the response was "thats not our fault, we didn't tell to to take off work".

We have worked with Scott Hale on several projects in our home. Our initial appointment was for a tune-up. Upon learning of our systems' inefficiencies, we then had a new AC and furnace installed.



We subsequently raised some questions about our purchase, and the company took the time to visit us at home to talk more about it. We were invited to visit their office and speak with employees, and we had a delightful experience learning how things work within the company to provide quality service and customer care. We were then given a complimentary service protection plan (SPP).



We used the SPP to have a whole home inspection of plumbing. We then had toilets rehung and multiple plumbing tweaks throughout the home. I was most excited that Scott Hale was also able to vent our basement dryer outside.



We were informed of a plumbing need in the shower which turned out to be a misdiagnosis. In the end, through another visit from the wonderful plumber, Anthony, we discovered a tub leak had not been properly fixed (by another company as an emergency call). The larger issue was a leak in the shower piping (not the shower pan as initially thought and planned to repair). Scott Hale's employees performed a great amount of work to fix that leak and replace the hardware then did not bill us.



Scott Hale has gone the extra mile to ensure we are satisfied with the work and pleased with their customer service. It has become a sincere pleasure to work with this company, and we have grown to trust them and will rely on them for future plumbing, heating, and air conditioning needs. Further, they work closely with a subcontractor for drywall, painting, and handyman work. This person did fantastic work for us to repair the ceiling and wall damaged by the leak as well as the ceiling patch for the dryer venting to the outside.



I would recommend Scott Hale highly. This company provides prompt service, performs high quality work, and cares enough to put forth extra effort and diligence to optimize the customer's experience.

I had Scott Hale come out and fix my furnace which is on their affordable service plan. Rob was really helpful. He had come a few months ago (in February) for a furnace tune-up and spent a lot longer than the call would have been in order to help us understand everything and answer questions. Much appreciated.

I’ve used Scott Hale Plumbing for their price and their known reputation. This most recent time, even though the plumber was running a tad late, which was not enough to dock you all for it, the plumber's service was exceptionally great and we will request him in the future.

My husband and I are writing to commend the excellent service provided by Paul, Josh, and Colin reconstructing our sewer line and installing a new water line from the meter to our house. While no homeowner ever dreams of having an eight-foot-deep trench twenty feet long dug in their front yard, the professionalism Paul, Josh and Colin demonstrated made the experience less traumatic.

Last April, Paul and Josh arrived at our home to address a drainage problem. They inspected the sewer line as best could be done with the camera and explained what appeared on the screen.

They returned to explain the options to correct possible problems. My husband and I appreciated their through and low key discussion of the possible options that might be necessary. That same day, they promptly ad efficiently arranged for jet cleaning of the sewer line, repeat camera inspection, marking of necessary utility lines, permits and delivery of equipment.

We appreciated the plywood placed over the lawn to prevent covering the grass with dirt. We appreciated that the work discussed in advanced was the work actually performed. There were no unpleasant surprises or delays.

Paul, Josh and Colin were courteous and respectful and extremely hard-working. Josh and Colin skillfully operated the backhoe. You can be proud of their work. Respectfully, N and J Plinkett.

I heard about Scott Hale Plumbing through a Groupon that was emailed to me. I called for some plumbing issues in my sink that kept happening despite trying everything to fix it. Steven showed up and was very professional, friendly, and informative. He discussed the SPP plan without pressuring us to join. Thank you for the wonderful service and I would absolutely use them again.

Scott Hale has earned a new loyal customer. I called the first thing Friday morning to have my AC looked at. The gal on the phone was terrific. Pleasant, professional and concerned about my problem. She sent me a Tech and he was here in less than 30 minutes. Justin was professional and pleasant and also concerned. He explained my problem, gave me options on its repair and got to it immediately, all along explaining what he was doing. Your industry has its clients at the mercy of the contractor. At any point a contractor could take advantage of its customer and sell him more than he actually needs. The client is oblivious as to what the aspects are for what he needs, he simply wants it handled.

Justin was great. I compliment you on your team. I wish that every company, contractor or business I deal with had as much character and honesty as yours. My thanks for a job well done.

The technician, Pete, who came to my home from Scott Hale was so helpful and very responsive to my needs and my home. I truly appreciate his knowledge and his willingness to share, by helping me where ever I needed it. He’s a great guy!

Great tech, happy with this service. When it's time to finally replace my AC I will be calling them. I'd recommend them to anyone.

I have been so impressed with your service and people. Everyone seemed so friendly and seemed to know their trade well.

I have never had such exceptional service. Their commitment to helping me was unbelievable. The long hours and great personalities amazed me.

To reach a great result you have to have good communication skills, which is what I found with Scott Hale. They are quick to fix the problem and know a great deal about their jobs.

Scott Hale's tech was very thorough and professional. I plan to buy their combo deal in the near future.

I will use this service again because it was more than expected. Scott Hale is a first-rate craftsman and representative for the Hale Co.

Great rep! He was polite and clearly explained everything.

Delightful! Patient and kind. Explained everything I needed to know. Very professional!!

They found the problem with my water heater within two minutes and had it fixed soon after. It's great to have it working again.

The technician gave me a lot of new information about my system. I felt safer having a better idea of what to look and listen for any potential issues. I also felt comfortable with the clear and honest answers to my questions.

Service was great. Excellent tech. He got the work done quickly and was very good at his job.