Royal Oak Ford

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Terrific, very professional and patient and knowledgeable. No pressure, great experience.

Everyone was great & helpful. With being a female, I feel confident that I was not taken advantage of. Thank you.

Thank you very much, everyone was very kind!

My salesman Bob was absolutely wonderful throughout this process, sales people were courteous and enthusiastic.

It went by smooth, I felt like I was customer of the hour.

Kept me informed about the progress! Thank you.

I love how the car drives and have been pleasantly surprised at the attention from teh whole dealership and Ford, especially our salesperson Jim.

Great conversation while waiting. Made the time well worth it!

Valerie & Mike treated me great! Brad gave me a tour of your facility which really impressed me. Thank you.

Gary Morrison has been very helpful in a situation where I need help. Thank you for a second chance! Great guys!

Tom was great as always. Very helpful polite and was very helpfull also. I am very pleased.

The salesman (Ray) was wonderful. Excellent customer service. I love my new car. Go Ford !!!!! Loving it

Everything was perfect. Super service. We had an appointment. At 2pm. Very prompt was Brad. We bought the car same day. Thank you. Beverly Artis.

I purchased a Chevy Cargo Van and my experience with Royal Oak Ford was awesome. I will definitely return to them again. Everyone is polite and approachable.

Best experience I have ever had. I could recommend my salesperson, Timmie, to anyone wanting a vehicle.

I am very pleased with the customer service that I received at Royal Oak Ford, my salesman Willie was great, and I appreciate the entire team there that made it possible for me to purchase my new 2016 Escape, I love it!! Thank you to all of the employees at Royal Oak Ford

I bought a 2014 Escape and was very pleased with our salesman Brad so last week went back there and Brad set me up with a 2015 Focus I love the car.I will always go to Royal Oak Ford for my cars.

This dealership and my new truck buying experience was really great. Jim Stevens, our salesperson, took the time to show us all of the features and made sure we were happy with the transaction. Needing the sale to happen In 1 day, they took care of us fantastically. I would recommend them to anyone.

I can't say enough about my experieces with Royal Oak Ford. My sales associate and his son are incrediable !!! Mike Schneider and his son Paul are truly one of a kind !!! They are kind, helpful, and compassionate to my needs. I amy completely without a doubt humbled by their help. I have dealt with Mike and associates 20+ years and would never go any where else !!! Oh fyi Mike McKenzies isn't so bad either ;-) Could leave the other Mike out................ With great appreciation and respect. Barbara M. Honaker

Our service rep, George was fantastic. We were very pleased with his attention to detail on our service needs, his follow-up. I just want to let you know that George Brostenianc went above and beyond to correct the issue with my vehicle. My Edge was in for a high pitched noise that was constant. The first time I brought the vehicle in, they changed the blower motor and the pitch did not go away. George had to leave early that day and another service tech told me that it was normal and to come and pick up my vehicle. I explained I would be there in the morning. The following morning George called to tell me he was not satisfied with the results, and asked if I could leave my vehicle there so he could further look into the problem. When he and the other technicians could not locate the issue he then contacted Ford directly for suggestions. He had me pick up the vehicle so I would have transportation while he waited for an answer. He kept in contact with me constnatly to keep me informed of the progress. George actually had a Ford rental car so that I would not be "stranded" without my Edge. He and the Ford Engineer located the problem, corrected it and George called me with the good news. George then arranged a convenient time for me to bring the rental back and pick up my Edge. Please note that George is a great asset to the dealership and to Ford Motor Company. I can't tell you how impressed I was with his service and level of communication. This is my third Edge leased from Royal Oak Ford - Currently we have two active leases (both of which are Edges and I own a Mustang as well) I am a Ford girl and if I continue to receive the service that has been given to me I will be a lifetime customer not only to Ford but to Royal Oak Dealership. Again George was the best service person as of yet that I have dealth with. Please give him the recognition he desreves. JOB WELL DONE.