Neftin Westlake VW Mazda

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I had been looking for a car for a fairly long time and dealt with a lot of sales people. George and Jill at Netfin were definitely great to deal with and made things so easy. Their approach left me feeling great about my decision and the whole process painless.

The entire Neftin VW service team, including Ron in Parts, Receptionist Theresa, Brad and especially Frank are outstanding examples of what excellent Customer Service should be.

Vince has now sold us two mazdas and he is the reason I came back after buying the first one a couple of years ago. he is incredibly professional and friendly. I have been to countless dealerships and hate the feeling of someone trying to push a vehicle on me. Vince put my wife and I at ease. I am grateful for how he helped us.

Nick's pleasant personality, his ability to deal with a high pressure situation, customer relations, not withstanding the weaving through the company computer was quite a feat! I watched him deal with other customers who were much more demanding than me!

Employees like Frank and Nick set excellent examples of how to make fussy customers feel good about doing business with Auto Dealers!

John Garcia continues to provide exceptional customer service and is a true asset to Neftin's and VW's reputation. Mr Garcia promotes this customer's loyalty. I travel over 90 miles one way to have my car serviced at Neftin Volkswagen.

George Oaks was our salesman. He was wonderful. He had taken a lot of time showing me cars over about a year. When I finally was ready he had the exact car I wanted. It was the fastest I’ve ever driven out of a dealership with a new car. He showed me how everything worked in the car and set up all music and Bluetooth. It was a perfect experience.

I have been a customer of NEFTIN Volkswagon for many years. I jsut wanted to express my thanks to your service department and parts departments. Frank in service went above the call of cuty to help me in getting the proper information in ordering parts for my ANCIENT Volkswagon radio replacement, harness, and fuses. Frank made the stress of determining what to do. An informative experience!

I was contacted in response to my most recent service survey, and wanted to share that he was very pleased with his experience at Neftin VW. Even though it was on a Saturday with limited services and very busy, the dealer kept him informed at all times what was happening with his vehicle and went over everything with him when the vehicle was done. The dealer personnel were very helpful and professional, as he loves his 2012 Golf, and his wife is thinking of purchase a new VW vehicle now as well.

Jill was truly oustanding to work with. I engaged her three months prior to purchase. We discussed what I'd like to purchase. She followed up with me to confirm that I was still interested. I came in and we made it happen. The Turbo is a surprise birthday present for my wife! Jill's professionalism and honesty made this the "Best" car buying experience I've ever had and I personally drive a Lexus 460.

John Garcia is an excellent service rep. and treats his customers with respect and always considers their needs. I have had several occasions to have work done with John as my service rep. and will always ask for him and recommend him to all my friends and family. The service is always taken care of in a timely manner with John keeping me up to date on where they are at with the service. Neftin and John Garcia are truly the best in the business.

Was so impressed I purchased two vehicles from him. Well done Izzy. Can't wait for number three.Too bad those Neftin commercials are so lame and annoying.

I never met my sales person Izzy before the day I stepped on the lot so this is completely unbiased. His kind demeanor and gentle approach made the purchase possible and pleasant. Don't ever remember that happening at any dealership.

Brad Silver is a professional. He responds to phone calls and his follow up skills are exceptional. Your service department is second to none. This is our 4th Volkswagen in the family from Neftin. It's a great dealership with dedicated employees.

We first met Max, the sales consultant, who was by far one of the most knowledgeable and none pressuring people we have ever met. He explained everything so well and always with a smile. You should be tankful to have someone like him on your staff. We also worked with Bradley Silver who also was very helpful, easy to talk to and very good at what he does. Overall, we can't say anything bad about our experience at Neftin. Thank you!

Jill was a dream to work with and very knowledgable and friendly. She was easy to communicate with and I felt was honest throughout the process. I also appreciated John Swanson's efforts and explanations during the finance part of the closing. Great team to work with.

Previous Audi owner (A4 QT4), bought a JSP TDI...Not only is the car exceptional, but the service, parts, and sales are much better in TO, than at the other places in SoCal, and also much better than at the local Audi dealership. Committed customer...lifelong aficionado. Kodos to Neftin for ALL the staff.

I will always make the longer drive to come to you guys over Livingston or Van Nuys. You guys are the best!

I was very disappointed when my 2010 Jetta Sportswagon TDI left me stranded in Burbank. I had the vehicle towed to Neftin VW in Thousand Oaks. Steve at Neftin took good care of my vehicle. he went the extra mile to talk to VW about the high pressure fuel pump that had metal shavings in it. VW did all the work under warranty and Steve did a great job explaining what happened and assuring me that it was very unusual. I was considering selling the vehicle and moving away from VW but thanks to Steve at Neftin I will be sticking with VW.

Bob Levy was a pleasure to work with. He was respectful of our budget and gave high prioritization to our expectations. Our experience at Volkswagen was very positive and we would certainly consider making our next purchase at this particular dealership and with Bob as well. Thank you.