Neftin Westlake VW Mazda

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CLOSED NOW - Opens at 8:30am

Salesmen, service department helpers were all so friendly and nice. You sure don't get great service like that anymore these days.

I have always been very happy with all that is required for the service I need. I don't even mind waiting because the atmosphere is very pleasant. I feel all of the employees are very friendly and helpful while I'm there. Thanks to all for your help.

Don DeMint went out of his way to help me get the car to the dealership. It was very convenient to have Steve there at 6:00PM to check the car in and take my info. Steve advised me as to the work and estimated cost and when the car would be ready. He was better than his word delivering the car ahead of schedule, washed and ready to go.

John was very helpful as always! I really like both John and Steve a great deal. They are one reason I always bring my car to you folks for service. Thanks again guys!

Best service ever. I cant believe its even better than luxury car dealer services. Awesome Awesome service. Big thumbs up!!

George Oaks was very knowledgeable sales person, I felt right at home, no matter how many questions I asked he was always cheerful and had an answer. Just wanted you to know how thankful we are.

Although the Ventura location is much closer, I would rather drive a little further to take my car in for service at Neftin Volkswagen. In taking my car in for service at both locations, I have found that Neftin Volkswagen provides FAR better customer service. In my experiences there, the service department has always been very friendly and completes the work during the time frame promised. My main dealings have been with John Garcia in which he has always been very friendly and helpful in answering any questions that I have had. If you continue to staff exceptional employees such as John, I will continue to be a happy customer of Neftin Volkswagen. Thanks!

I am so very pleased with Neftin Volkswagen. I appreciate their friendliness and great work. I have already been recommending them to my friends who are looking for new vehicles.

Still very happy with Neftin! John took the time to make my daughter comfortable with her first service appt and then kept me informed. This is above and beyond. Great start for us as new Neftin customers.

In the past year for various reasons I purchased 3 vehicles, two new and this one used. I dreaded purchasing a third one after the experience of buying the other two. After walking into Neftin I realized that for a change it looked like I was going to get a friendly salesperson who was knowledgable and surprisingly helpful with helping both myself and my daughter. The good service and good feeling continued all the way through the sales process and a brief followup visit. I would definitely recommend Neftin and enjoyed working with both Larry and MJ.

Steve Pfiel is the BEST! He takes care of my car as if it were his own. You should give him a bonus! He really is an exceptional rep for VW!

Steve took great care of me and I appreciate the effort by both sides of the lot, Mazda and Volkswagen, whenever I have to bring a car in for service.

Very nice and helpful and efficient staff. Everyone was very pleasant. My kids liked the visit as well.

This place is legit! Tiffany understands the meaning of customer service and the staff is always friendly... an added bonus... they do a thorough job on the nails! Very impressed.. would recommend this place to anyone~

`It was a very, very pleasant experience from what we use to deal with. George Oakes, the person who helped us is a very remarkable person. What used to be a stressful experience became a hassle free and even an enjoyable one. More power to Neftin dealership. Hope you keep it that way.

I really enjoy the staff at Neftin Volkswagon. I am always greeted and treated like a friend with exceptional service. The service department is always so quick with everything and always returns my vehicle in the best shape. I can tell they really care about their customers. :)

I had to drop off my car earlier than anticipated and Frank couldn't have been more accommodating! He was friendly and pleasant and made me like I wasn't inconveniencing him. When I picked up my car my car was ready at the scheduled time. The guys in the service office greeted me immediately and radioed for my car to be brought up. I stood outside to wait and after a few minutes the guys inside noticed i was still waiting and contacted frank again. Frank arrived within minutes and had such a great attitude. He helped me connect my new phone and even called it to make sure it worked properly. Everyone made me feel like a valued customer and I wanted you to know I appreciate the A+ service.

For years I avoided getting regular oil change services from car dealerships. This is my first experience with VW service, specifically Neftin Westlake. It is always a pleasure to go there and receive prompt, affordable service. The employees are very courteous as well. Thank you.

Steve Pfeil took the time to explain to me exactly what had to be done to replace my rear view mirror, which had fallen off the windshield and actually had a technician demonstrate. Since I was due (overdue, probably) for an oil change, I arranged to have both jobs, the mirror and the oil) completed the very next day. When I dropped the car off, I asked that a third unrelated task (replacing a driver's door switch that had lost its' substandard VW "soft-touch" coating) also be undertaken. Steve and the Neftin service techs took this extra work in stride and still delivered my Touareg that same afternoon, as originally promised.

There was some confusion about when I should bring in my vehicle for its very first inspection and I ended up with 7,000 miles on it before it was checked. Personnel at Neftin left no stone unturned (several phone calls clarifying the need for service) in making sure my Tiguan was attended to in a very timely way. I especially appreciate this attentiveness as I did not have it at my former dealership and instead used a private maintenance service to take care of warranty requirements. This has been a good start and I look forward to continued attentive service at Neftin.